Position OverviewPay range: $70,425 - $114,440 / year
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job HighlightsUAB Health System is continuing to transition to Epic as our new electronic health record (EHR) platform across the organization. We have new opportunities available for you to join our Health System Information Services (HSIS) team, where you'll work with more than 400 professionals committed to keeping UAB Medicine's IT systems and infrastructure secure and running smoothly to deliver quality patient care and support our business operations. Ideal candidates have previous Epic experience and certifications. If you aren't certified, certification must be obtained within 12 weeks of completing the required Epic training (November 2026) with no more than two testing attempts.
Job DescriptionTo participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations. To maintain positive relationships with stakeholders. To optimize performance to ensure the system effectively supports healthcare operations. To stay current on technological advancements and adapts to new developments. To provide ongoing system support through on-call duties, monitoring, and maintenance.
Key Duties & Responsibilities - Independently identifies and evaluates business needs and gather requirements. Partners with others in support of healthcare operations to accomplish team goals.
- Able to provide data through visualization and documentation to analyze and monitor current system functionality as well as evaluate new requests for functionality.
- Reviews work of peers and follows change control processes to develop, build, test and implement planned changes.
- Maintains thorough and accurate technical and functional documentation for self. Reviews peer documentation to ensure standard is meet.
- Evaluates system performance criteria and demonstrates basic knowledge of common industry concepts and practices to maintain a consistent approach to operational processes and procedures, mitigating risk related to Epic system operations.
- Maintains knowledge of systems advancements and industry best practices. Stays current on training and exams for all applicable Epic certifications.
- Performs on-call duties and provides user support by diagnosing problems and proposing solutions. Contributes to a collaborative support framework that addresses hardware, software, and process issues 24/7, demonstrating excellent customer service, teamwork, and problem-solving abilities.
- Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations.
- Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations. 10. Performs other duties as assigned.
QualificationsBachelor's degree in Information Technology or a related field and two (2) years of healthcare support experience required. Work experience may substitute for education requirement.
Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.
Preferred Skills- Familiarity with Epic Inpatient CPOE and provider workflows
- Ability to analyze and document workflows
- Strong analytical, troubleshooting, organizational, and communication skills
- Ability to collaborate effectively with clinical, operational, and technical stakeholders
- Ability to work on assigned tasks while appropriately escalating complex issues
- Epic Inpatient Orders certification preferred
- 1-2 years of Epic application experience preferred
- Experience supporting Epic upgrades, implementations, or optimization initiatives preferred
Knowledge / Skills / Abilities • Ability to be proactive
• Attention to detail skills
• Dedication to maintaining high standards in system support and security
• Organizational skills
• Analytical skills
• Written and verbal communication skills
• Interpersonal skills
• Ability to manage multiple priorities
• Strong project management skills
• Ability to manage/resolve issues affecting healthcare systems
