Epic Analyst II - Bridges

Position Overview

Pay range: $70,425 - $114,440 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Description

To participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations. To maintain positive relationships with stakeholders. To optimize performance to ensure the system effectively supports healthcare operations. To stay current on technological advancements and adapts to new developments. To provide ongoing system support through on-call duties, monitoring, and maintenance.

Key Duties & Responsibilities

• Independently identifies and evaluates business needs and gather requirements. Partners with others in support of healthcare operations to accomplish team goals. Able to provide data through visualization and documentation to analyze and monitor current system functionality as well as evaluate new requests for functionality.
• Able to provide data through visualization and documentation to analyze and monitor current system functionality as well as evaluate new requests for functionality
• Reviews work of peers and follows change control processes to develop, build, test and implement planned changes.
• Maintains thorough and accurate technical and functional documentation for self. Reviews peer documentation to ensure standard is meet.
• Evaluates system performance criteria and demonstrates basic knowledge of common industry concepts and practices to maintain a consistent approach to operational processes and procedures, mitigating risk related to Epic system operations.
• Maintains knowledge of systems advancements and industry best practices. Stays current on training and exams for all applicable Epic certifications.
  Performs on-call duties and provides user support by diagnosing problems and proposing solutions. Contributes to a collaborative support framework that addresses hardware, software, and process issues 24/7, demonstrating excellent customer service, teamwork, and problem-solving abilities.
• Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations. 9. Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations.

Qualifications

Bachelor's degree in Information Technology or a related field and two (2) years of healthcare support experience required. Work experience may substitute for education requirement.

Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.

Preferred Skills
• Provides 24x7x365 support of Enterprise Rhapsody Interface Engine(s), Epic Bridges, and system integration functions with all UAB Medicine systems. Ensures High Availability. Performs on call duties.
• Actively participates in the testing, validation on system upgrades and changes affecting interfaces directly and indirectly.
• Participates in the implementation process for third party software while also designing, coding, and maintaining applications developed in-house. Provides recommendations on system integration techniques, provides guidance on workflow improvements, conducting design sessions, coordinating data analysis, and defining functional requirements.
• Assist other groups, develop, and maintain real-time HL7, web services and batch interfaces between core clinical applications, patient registration, and financial applications.
• Works with internal and external customers such as Network, Server, Technical Support, Applications, and Infrastructure teams to maintain a high availability computing environment.
• Attendance must be maintained at a higher than acceptable level. Must be available at any time to assist with issues, upgrades and on call support.
• Provides integration assistance and direction to less senior analysts.
• Provides documentation related to interface/integration code, data transformation, and support.
• Other duties as assigned.
• Must be able to communicate effectively both verbally and in writing with vendors, customers, co-workers, and management and be proficient with Microsoft Office.
• Must know the functions and importance of clinical and financial data in a Health System environment and understand the criticality of patient security and privacy (HIPAA).
• Must balance an initiative-taking, independent work ethic with the desire to assist others and possess the ability to organize, prioritize, and manage a variety of tasks and activities in a timely and effective manner.
• Must have the ability to perform basic project management planning and tasks.
• Requires strong analytical and critical thinking skills. Must possess the ability to verify and solve software issues in addition to effective time management skills.
• Experience with SQL, PSQL, and other Oracle database tools such as Toad, SQL Plus, WinSQL, MS Access or equivalents.
• Experience with other enterprise systems such as Epic. (Epic Bridges Certification preferred)
• Certification with one or more enterprise interface engines such as e-Gate, Rhapsody, Cloverleaf, Mirth. (Rhapsody preferred)
• Experience in the design, development, deployment, and support of healthcare standard interfaces using HL7, FHIR, X12, XML, WS, HTTPS, IHE, Web Services, and custom formats. Experience with FTP, SFTP, TCPIP and HTTPS protocols.
• Experience with Java, J2EE, Java Script, HTML, XML.
• Experience with UNIX (Linux), cron, shell scripting, process monitoring, and troubleshooting.

Knowledge of how interfaces and networks work together, public/private IP addressing, DNS, port use, VPN tunnels