Salary Range: $80k to $100k (Depending on Experience)Full Time - ExemptSchedule: Sunday through Thursday- 6:30am to 3pmBenefits- Medical Insurance: ZERO out-of-pocket expense for the employee - effective the first of the month following the hire date.
- Dental and Vision Insurance
- Paid Time Off: Sick days, personal days, vacation days and holidays.
- 403(b) Retirement Plan: Employer contribution/Union pension contributions.
- Additional Perks: Educational assistance & career development opportunities, longevity bonus program and low-cost meal program.
* For positions scheduled 24 or more hours per week.
Position SummaryUnder direction of the Director of Facilities, provides support with the planning and organizing of the day-to-day activities/tasks of the department, which at times includes providing direction to departmental team members on prioritizing work assignments. This position is a customer-facing (e.g. residents, family members, and team members) team member and is expected to represent the department with professionalism and consistently utilize customer service principles during day-to-day work. Additionally, this position carries out special projects for the department as assigned by the Director of Facilities.
Primary Responsibilities- Supports the maintenance management program:
- Takes calls from staff and residents and enters work requests into the WorxHub system. As part of this, assign appropriate levels of priority to tasks in need of completion.
- Providing training to staff and residents on the use of the WorxHub program.
- Assigns the Environmental Services (EVS) and Maintenance Technicians emergency/urgent/time-sensitive tasks to be completed.
- This position schedules vendors and contractors to carry out certain onsite work including but not limited to pest control and landscaping.
- Provides maintenance/construction/service interruption notifications to residents and staff.
- Orders maintenance, office, and cleaning supplies as needed/requested.
- Supports Director of Facilities during various inspections such as by the California Department of Public Health (CDPH), California Department of Social Services (CDSS), and Department of Housing & Urban Development (HUD).
- Communicates the policies and procedures to residents and/or families moving into The Redwoods. Additionally, collaborates with applicable team members to help ensure a successful move into the community.
- Provides support to the Director of Facilities with:
- Fire/Life safety documentation.
- General ledger coding.
- Payroll/Timecard management.
- Assists with providing/managing the EVS daily tasks.
- Manages complaints and resolves problems within the scope of the responsibility of the position/department.
- Responsible for delivering effective telephone and electronic/e-mail communications both internally and externally with residents, staff, and vendors. Ensure phone messages and other messages are addressed timely and appropriately.
- Provides assistance with the creation, distribution, and management of set up sheets to environmental services staff for various events. Provide needed assistance with completing/taking down room set ups.
- Completion of general office duties including but not limited to scanning, copying, invoicing, preparing documents, filing, etc.
- Work on special projects as assigned
- Other duties as assigned
Minimum Qualifications- High school diploma or GED equivalent.
- Excellent customer service skills.
- After initial training, demonstrate ability to utilize supplies, tools and equipment properly.
- Must be capable of maintaining regular attendance.
- Demonstrates proficiency in clear and effective English communication, both verbal and written, coupled with a strong ability to comprehend and execute instructions accurately in various formats.
- Able to speak/understand Spanish is preferred but not required.
- Competent in use of computers particularly Microsoft Outlook, PointClickCare, WorxHub or must have the ability to become proficient quickly with training.
- Able to handle highly confidential information.
- Professional telephone skills and ability to handle referral calls effectively and efficiently.
