Key ResponsibilitiesApplication Administration & Support- Help administer assigned enterprise applications, including user access, settings, workflows, and data quality.
- Troubleshoot user issues, document findings, and coordinate resolution with IT teams and vendors.
- Support application updates and releases through configuration, testing, and deployment activities.
- Maintain runbooks, support procedures, and application documentation to provide dependable backup coverage.
- Follow security, privacy, and change-control requirements; escalate risks and decisions to the appropriate owners.
Business Analysis & Process Improvement- Meet with business users to understand needs, pain points, and opportunities to improve processes.
- Translate business needs into clear requirements, process maps, data mappings, and implementation tasks.
- Document decisions, integrations, and system changes so information is easy to find and maintain.
- Identify bottlenecks and recommend practical improvements that balance usability, security, and efficiency.
Application Projects & Coordination- Support enterprise application implementations, enhancements, and software evaluations.
- Track assigned tasks, milestones, issues, and vendor commitments; flag delays and blockers.
- Coordinate requirements reviews, testing, and business readiness activities with stakeholders.
- Maintain application inventory information and support contract renewal tracking and portfolio updates.
User Training, Adoption & Improvement- Create and maintain user guides, FAQs, and role-based training materials.
- Help users understand application changes and adopt new features and workflows.
- Review support trends, user feedback, and adoption data to identify recurring issues and improvement opportunities.
- Support evaluation and testing of automation and enterprise AI capabilities under established governance requirements.
Required Qualifications- Bachelor's degree in a related field or equivalent practical experience.
- Hands-on experience supporting or administering enterprise SaaS applications.
- Experience gathering business requirements, documenting processes, and supporting system implementations or enhancements.
- Ability to troubleshoot application issues and work with technical teams and vendors to resolve them.
- Strong communication, facilitation, and documentation skills, including the ability to explain system processes to nontechnical users.
- Ability to organize competing requests, follow through on assigned work, and escalate issues appropriately.
- Experience supporting user training, testing, and change adoption.
Bonus Qualifications- Experience in professional services, construction, legal operations, or another process-intensive environment.
- Familiarity with one or more of the following: Procore, Ironclad, Microsoft Copilot & Copilot Agents, Workday, DocuSign, Formstack, Fellow, GetGuru, Power BI.
- Exposure to APIs, integrations, workflow automation, enterprise AI, or reporting tools.
- Relevant application or platform certifications.
What Success Looks Like- Assigned applications are well maintained, with current documentation and dependable support coverage.
- User issues are resolved or escalated promptly, with clear communication throughout.
- Requirements and system changes are documented, tested, and communicated to affected users.
- Application improvements reduce manual work and help users adopt effective workflows.
- Business and IT teams have visibility into open requests, project tasks, and application issues.
- Shared knowledge and repeatable processes reduce reliance on individual experts.
The salary range for this full-time role is $95,000.00-$126,666.68 per year. Ranges are determined based on the position, geography, client and industry experience and level, and represent a good faith effort to provide a fair and equitable salary. This range reflects base salary only, and not the total compensation package. Cumming Group reserves the right to pay more or less than the posted range, depending on a candidate's experience, skills, and qualifications, including client requirements.
In addition to base salary, Cumming Group offers a comprehensive benefits package including:
- Medical
- Dental Insurance
- Vision Insurance
- 401(k)
- 401(k) Matching
- Paid Time Off
- Paid Holidays
- Short and long-term disability
- Employee Assistance Program
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