Full Job Description
The AWS Support team is seeking an Senior Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we'd like to talk with you!
You will be surrounded by people who are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while your team:
Manages: assigned Enterprise accounts and oversee support cases
Completes analysis and presents periodic reviews of operational performance to customer
Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning
Makes recommendations on how new AWS offerings fit in the company architecture
Advocate for customer features and requirements within AWS (be their voice internally)
Participates in customers meetings (onsite or via phone)
Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Key job responsibilities
Executive leadership, ability to hold AWS technical conversations.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience in people management
PREFERRED QUALIFICATIONS
- Master's degree
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 231,200.00 - 312,800.00 USD annually
USA, CA, Sunnyvale - 231,200.00 - 312,800.00 USD annually