About the roleIn healthcare, the phone is still the front door, and call volume keeps rising while the people answering it are harder to hire and keep. You'll own our North America enterprise motion across providers, payers, and life sciences, helping health organizations put agents in front of patients, members, and clinicians that are safe, fast, and fit the systems they already run. You'll have the mandate to build the playbook and the team.
In this role, you will:- Own the enterprise healthcare function across health systems, payers, and pharma/medtech: strategy, pipeline, forecast, process, execution
- Define the enterprise ICP, sales methodology, and a repeatable motion for each segment
- Build and lead a high-performing enterprise sales team
- Land and expand with large health systems, health plans, and life sciences companies
- Work through BAAs, security review, and AI governance boards (and MLR review for pharma), starting compliance conversations in week one
- Partner with our Forward Deployed Engineers to scope integrations with the EHR, claims, and telephony systems customers already run
- Help customers pick one high-volume starting point (scheduling, reminders, after-hours coverage, benefits and claims status, HCP support) and prove it before scaling
- Build a reference network of healthcare peers that buyers can call
- Lead executive briefings, events, and high-stakes negotiations
- Bring a sharp view of the competitive landscape, including build-vs-buy, platform bundlers, and vertical point solutions, to positioning and strategy
- Set the bar for sales culture, integrity, and customer-first execution
Requirements:- Proven enterprise sales leadership in a high-growth, product-led tech company (AI/ML strongly preferred)
- Track record selling to health systems, payers, or life sciences, with fluency in HIPAA, BAAs, and long, multi-stakeholder cycles
- Experience building and scaling sales teams from the ground up
- Seven-figure enterprise deals and complex sales cycles
- Ability to be strategic and hands-on at once
- Executive presence at C-suite and board levels
- Collaborative, humble, and driven
- Passion for the transformative potential of conversational AI
Remote-first in the United States, with a strong preference for New York or San Francisco, where we have office spaces.
