6+ years of progressive IT experience managing complex IT functions
3+ years of full-time supervisory experience in an IT environment
Experience managing IT services through managed service providers, including SLA and performance management
Leadership experience in cybersecurity operations: incident response, vulnerability management, and risk assessment
Working knowledge of Active Directory, Microsoft Entra ID, and Intune
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
Responsibilities
Oversee infrastructure, business application, and helpdesk services, ensuring vendor accountability
Serve as the main operations liaison to statewide shared-services providers
Participate in the Information Security Team for incident response and risk assessments
Support access control reviews, audits, and policy compliance
Oversee enterprise system integrations with SAP and third-party systems
Track contract renewals and assist with procurement and budget monitoring
Supervise and develop IT staff
Benefits
Opportunities for professional development and certifications
Supportive team-oriented environment
Engagement in meaningful projects impacting state services
Flexible work arrangements including occasional remote work
Comprehensive health and wellness programs
Full Job Description
Responsibilities
Oversee infrastructure, business application and helpdesk services from internal staff and managed service providers, holding vendors to performance and accountability standards.
Serve as the main operations liaison to statewide shared-services providers.
Take part in the Information Security Team: incident response, vulnerability management, risk assessments and remediation.
Support access control reviews, audits and policy compliance.
Oversee enterprise system integrations with SAP, financial institutions and third-party systems.
Track contract renewals, help with procurement and budget monitoring, support annual audits and reporting, and contribute to long-range technology planning.
Supervise, develop and direct IT staff.
Cover occasional rotating after-hours work for incidents, system maintenance and deadlines.
Required Qualifications
6+ years of progressive IT experience managing complex IT functions
3+ years of full-time supervisory experience in an IT environment
Experience managing IT services delivered through managed service providers or outsourced vendors, including SLA and performance management
Leadership experience in cybersecurity operations: incident response, vulnerability management and risk assessment
Working knowledge of Active Directory, Microsoft Entra ID and Intune
Bachelor's degree in Computer Science, Information Technology, Business Administration or a related field
Preferred Qualifications
IT experience in state government, financial services or another regulated environment, including audit, compliance and risk management
Experience working within shared-services models in state government
Project management experience
Enterprise system and integration experience (SAP, financial institution interfaces, secure file transfer)
Experience with IT procurement, contract management and budgets
Certifications: CISSP, CISM, CompTIA Security+, ITIL or PMP
Additional Requirements
Strong written and verbal communication skills
A proven ability to build a team-oriented environment
Sound judgment and discretion with sensitive information
The ability to prioritize work to meet deadlines
Availability for occasional after-hours work
Must pass a background and credit check before starting
Physical: must be able to lift up to 50 lbs, and to bend, reach and work under desks and in equipment areas when hardware support is needed
Interview Process
Virtual interview
Onsite interview
Work sample (a guided questionnaire based on job situations)
