8+ years in Human Performance Improvement or corporate training
Experience in consultation, data analytics, and project management
Strong communication skills, both oral and written
Proficient in PowerPoint and Microsoft Excel
Experience in contact center training design
Human Performance Improvement Certification preferred
Responsibilities
Build and maintain relationships with business partners and stakeholders
Coach leaders to enhance organizational performance
Consult on learning and performance gaps
Develop role-specific training plans and ensure global standards are met
Propose learning interventions aligned with business strategies
Analyze data to inform training effectiveness and improvements
Communicate learning opportunities and services to Business Units
Benefits
Focus on mental health and well-being support
Commitment to community impact and giving back
Ongoing training and development opportunities
Flexibility to balance work and personal life
Global networking opportunities
Access to Business Resource Groups for community and support
Full Job Description
Enterprise Learning Business Partner
Build and cultivate relationships with business partners and key stakeholders. Anticipate business unit needs and recommend effective training & non-training solutions to achieve business unit goals and strategic objectives.
Coach senior and mid-level leaders and provide them recommendations for actions to improve organizational performance.
Demonstrate business knowledge, exhibit skills for agility, and function as an adaptable, flexible resource.
Consult with business leaders on existing or anticipated learning and performance gaps.
Offer insight into role specific training plans (new hire and continuous) and ensure adoption of global standards. Identify and define success measures for interventions.
Propose effective learning interventions to enhance associates' performance and business results in line with business unit strategies and goals.
Identify and recommend other interventions needed to enhance associate performance, such as role clarification, process standardization.
Gather and analyze data using a variety of systems, reports findings and communicate suggested actions on a continuous basis.
Solicit management feedback and coaching on performance improvement strategies. Assume responsibility for ensuring identified needs are fulfilled and desired impact is achieved or transition this responsibility to appropriate group(s) (e.g. Information Development Services, Global Talent & Learning, Sales Learning).
Provide a single point of continuity for business partners. Communicate Business Unit's needs and ensure that Enterprise Learning strategies, goals and priorities are aligned.
Regularly update Business Units on learning opportunities and services available through Enterprise Learning, Global Talent & Learning, Sales Learning and other ADP organizations.
Partner with Business Unit Shared Support Teams to tailor global and learning initiatives to the unique needs of each Business Unit.
Promote relevant learning offerings and drive adoption and impact. Drive change management agenda for the business.
TO SUCCEED IN THIS ROLE: Requirements
Bachelor's Degree or equivalent in experience.
8+ years of experience in Human Performance Improvement projects and/or corporate training.
SUCCESS MEASURES:
Project ROI
Improved business unit KPIs aligned to the training initiatives
Stakeholder NPS
Speed to market of training solutions
Bonus points for these: Preferred Qualifications
Experience in effective consultation, data analytics, project management, and performance improvement with measurable results.
Designed and/or supported training in contact center organizations.
Effective communicator (both oral and written).
Strong PowerPoint & Microsoft Excel skills.
Experience influencing without authority within complex organizations.
Education in cognition, adult learning, content design and delivery theories and processes.
Human Performance Improvement Certification.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones.
Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
Innovate. Problem-solve. Shape the future of work with people you like.
Balance work and personal time. Flexibility to integrate work more easily in your everyday life
Go Global. With operations around the world, exciting new networking opportunities abound.
Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
