TeleTech

Enterprise IT Systems Engineer

TeleTech$86K — $198K *
Aerospace & Defense
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of experience in enterprise systems engineering within DoD or secure environments.
  • Proficient with Microsoft enterprise technologies, virtualization, or cloud services.
  • Knowledge of SAN, HCI, and backup/DR architectures.
  • Experience managing deployable or tactical IT environments.
  • Familiarity with DoD cybersecurity compliance frameworks like RMF or STIGs.
  • Active TS/SCI clearance required.
  • High school diploma or GED with an ability to obtain DoD 8570.11 IAT Level II Certification within 30 days.

Responsibilities

  • Support and maintain IT infrastructure for mission-critical DoD environments.
  • Administer, configure, and support Active Directory, Group Policy, and PKI.
  • Manage enterprise backup and Disaster Recovery (DR) solutions.
  • Design and maintain SAN and Hyper-Converged Infrastructure for data storage needs.
  • Implement Data-At-Rest encryption solutions using Microsoft BitLocker.
  • Ensure alignment with DoD Cloud Computing Security requirements.
  • Optimize VMware virtual infrastructure and container technologies like Kubernetes and Docker.

Benefits

  • Comprehensive health, life, and disability insurance.
  • Financial and retirement benefits including tuition assistance.
  • Paid leave and work-life balance programs.
  • Recognition awards for exceptional performance.
  • Eligibility for benefits for full-time and part-time employees working at least 20 hours a week.
Full Job Description
Enterprise IT Systems Engineer

The Opportunity: 

Support enterprise-level IT infrastructure and services for mission-critical Department of Defense (DoD) environments. Display expertise across a wide range of Microsoft, VMware, and cloud technologies, with a strong focus on secure, scalable, and resilient system design and support. Administer, configure, and support Microsoft Active Directory, Group Policy, and Certificate Authority (CA) or Public Key Infrastructure (PKI). Manage enterprise backup and Disaster Recovery (DR) solutions ensuring data resiliency and compliance with DoD standards. Design and maintain Storage Area Networks (SAN) and Hyper-Converged Infrastructure (HCI) for scalable storage and compute needs. Implement and maintain Data-At-Rest (DAR) encryption solutions using Microsoft BitLocker. Ensure systems align with the DoD Cloud Computing Security Requirements Guide (SRG). Administer and support Microsoft Exchange, SharePoint, SQL databases, and web hosting. Deliver secure, high-performance capabilities, including VoIP, VDI, mobile computing, and video teleconferencing. Manage and optimize VMware virtual infrastructure and container technologies such as Kubernetes and Docker. Design and maintain solutions within Microsoft Office 365, leveraging IaaS, PaaS, and other cloud-based models.

You Have: 

  • 12+ years of experience with enterprise systems engineering in a DoD or secure environment

  • Experience with Microsoft enterprise technologies, virtualization platforms, or cloud services

  • Experience with SAN, HCI, and backup or DR architectures

  • Experience supporting deployable or tactical IT environments

  • Experience with DoD cybersecurity compliance, including RMF or STIGs

  • TS/SCI clearance

  • HS diploma or GED

  • Ability to obtain a DoD 8570.11 IAT Level II Certification, such as CompTIA Security+ CE, CCNA0Security, GSEC, or SSCP Certification, within 30 days of start date

Nice If You Have: 

  • Experience applying core systems engineering concepts, processes, practices, and procedures in technical assignments

  • Experience across enterprise-level platforms encompassing servers, storage, networking, software, and application services

  • Experience collaborating and coordinating with senior-level stakeholders and organizational leaders

  • Ability to mentor junior team members, fostering their growth and technical excellence

  • Possession of excellent collaboration and communication skills

  • Bachelor0s degree in CS, IT, Engineering, or a related field

  • Advanced Cybersecurity Certification such as CASP+ or CISSP Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen0s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual0s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,900.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen0s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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