Full Job Description
As an Enterprise Delivery strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop's Enterprise customers through our operations product. Loop's products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop's enterprise customers, obsessing over customer outcomes and optimizing for key metrics like time to value, engagement & outcomes for the operations product of Loop, Protect.
In this role, you will cross-functionally impact our customer strategy by collaborating across functions like Sales/ GTM, Product Operations, Product & Customer Success while owning key customer value metrics.
Responsibilities:
• Ownership of key customer value metrics
• Building playbooks for the sales and customer support functions
• Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
• Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account
Eligibility/ Fit: You are most likely a strong candidate for this role if you:
• Have at least 8-12 years of experience in an operations role in the restaurant industry or a direct to consumer brand or in the E-commerce, CPG or the hospitality industry
• Have been a Senior Manager or Director of Operations or in other senior operational roles, managing a broad charter across operations
• Are inherently a great sales person - be it selling a product, idea, project, vision or anything else!
• Have worked at a restaurant in-store in any capacity for 3 months or more.
• Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
• Have the ability to think metrics, funnels and dashboards
• Have exhibited leadership while also having worked in IC roles across your previous roles
• Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
• Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
• Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.
$150,000 - $200,000 a year
