8-12 years in marketing within D2C, E-commerce, CPG or restaurant sectors
Proven experience in growth marketing across acquisition, retention, and reactivation
Strong sales skills, capable of advocating ideas and projects
Ability to decompose complex problems and establish processes
Proficient in metrics, funnels, and dashboards
Demonstrated leadership and experience in individual contributor roles
Skilled in understanding customer business problems and making strategic trade-offs
Exemplifies Loop's values of ownership and customer obsession
Responsibilities
Own key customer value metrics and drive performance
Develop playbooks for sales and customer support
Manage internal processes to ensure high-value customer delivery
Monitor and enhance agentic workflows and systems
Collaborate with GTM and Customer Success to align implementation roadmaps
Benefits
Collaborative and innovative work environment
Exposure to cutting-edge AI technology in restaurant operations
Opportunity to impact growth of major restaurant brands
Fast-paced career advancement within a rapidly growing company
Access to a world-class team with diverse expertise
Full Job Description
About the Role:
As an Enterprise Delivery strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop's Enterprise customers through our marketing product. Loop's products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop's enterprise customers, obsessing over customer outcomes and optimizing for key metrics like time to value, engagement & outcomes for the marketing product of Loop, TruROI.
In this role, you will cross-functionally impact our customer strategy by collaborating across functions like Sales/ GTM, Product Operations, Product & Customer Success while owning key customer value metrics.
Responsibilities:
Ownership of key customer value metrics
Building playbooks for the sales and customer support functions
Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers
Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account
Eligibility/ Fit: You are most likely a strong candidate for this role if you:
Have at least 8-12 years of experience in a marketing role in a direct to consumer brand, or in the E-commerce, CPG or the restaurant industry
Have been a growth marketer across the lifecycle - acquisition, retention, reactivation and product marketing
Are inherently a great sales person - be it selling a product, vision, idea, project or anything else!
Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
Have the ability to think metrics, funnels and dashboards
Have exhibited leadership while also having worked in IC roles across your previous roles
Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.
