Qualifications

• 5+ years as a Customer Success Manager for enterprise accounts
• Proven project management and cross-department collaboration skills
• Strong analytical skills for data interpretation and actionable insights
• Successful track record in nurturing long-term customer relationships
• Comfortable in fast-paced environments
• Willingness to travel multiple times a year
• Experience in the payments industry preferred

Responsibilities

• Manage a portfolio of top-tier enterprise customers across various dimensions
• Analyze portfolio performance using data and customer feedback for payment insights
• Identify and execute end-to-end expansion opportunities to achieve growth targets
• Define and implement retention strategies through structured account plans
• Lead business review meetings and engage with senior management effectively
• Serve as the expert on new feature releases to ensure effective customer adoption
• Collect and relay client feedback to influence product and R&D priorities
• Deliver training sessions to drive customer value realization
• Collaborate with Sales, Product, and Marketing for regional expansion

Benefits

• Opportunities for professional development and training
• Dynamic and flexible work environment
• Exposure to leading enterprise customers and projects
• Collaborative team culture with cross-functional engagements
• Potential for career advancement in a growing company