DescriptionWe're looking for an
Enterprise Customer Success Manager who can drive customer engagement and retention through strategic communication initiatives, including crafting effective email marketing campaigns, delivering impactful product updates, and executing growth strategies to accelerate user adoption and engagement.
Your Arena:- Go-to-Market Strategy: Actively contributing to the GTM strategy and regularly revisiting it to ensure alignment with the overall product strategy.
- KPI Definition & Monitoring: Working closely with product management and marketing teams to define and monitor post-launch product KPIs.
- Storytelling & Evangelism: Utilizing strong storytelling skills to compellingly evangelize the product through social media, events, and other channels.
- Demand Generation: Driving demand for the product through effective positioning, messaging, and marketing programs that align with our business objectives.
RequirementsWhat It Takes:- 2+ years of proven experience in the fintech and/or e-commerce industries - Must
- Entrepreneurial mindset with prior founder experience strongly preferred
- Strong background in product marketing or related disciplines, with exceptional English writing and communication skills
- Demonstrated success in email marketing, community building, and growth initiatives that drive user engagement and brand awareness
Why This Role?- This role combines customer success, growth, and product communication, making it highly strategic for the company's continued expansion
- 401(k) with company match and full health benefits
The annual salary range for this position is $120,000 USD. **This is a hybrid position from our NYC offices** 
