About the RoleThe Communication Consultant provides leadership and strategic oversight for customer communication initiatives that support business objectives, customer success, and operational excellence. In this role, you will lead cross-functional projects from planning through delivery while ensuring customer communications are accurate, compliant, timely, and aligned with organizational standards. You will collaborate across business, technical, legal, marketing, product, and customer-facing teams to drive communication excellence and continuous improvement.
Responsibilities- Lead and deliver customer communication and business initiatives on schedule, within scope, and aligned with business objectives and customer needs.
- Create, configure, test, schedule, and send customer notifications in Salesforce Marketing Cloud.
- Serve as the primary liaison between Customer Communications, business stakeholders, technical teams, legal, marketing, and customer-facing organizations.
- Coordinate project meetings, facilitate discussions, document decisions, and drive accountability for project deliverables.
- Plan, develop, review, schedule, and oversee customer notifications and operational communications across approved channels.
- Ensure communications meet quality, regulatory, accessibility, branding, and customer experience standards.
- Manage communication calendars and coordinate delivery schedules to minimize conflicts, overlaps, and customer fatigue.
- Oversee communication readiness activities, including stakeholder approvals, audience validation, quality assurance reviews, and deployment coordination.
Requirements- Proven experience leading complex cross-functional initiatives and driving projects through completion.
- Strong writing and verbal communication skills ensure recipients have clarity on the message.
- Demonstrated ability to influence, negotiate, and collaborate across a matrixed organization.
- Experience managing multiple priorities, shifting business needs, and tight deadlines.
- Proficiency with Microsoft Office Suite and project management platforms.
- Strong analytical, organizational, and problem-solving skills.
- Experience supporting customer communication, customer success, operational communications, or related business functions.
- Experience creating, managing, or coordinating customer communications and stakeholder engagement activities.
U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. 
