The Head of Innovation will be responsible for setting up and overseeing the internal structure for innovation across ECM, defining and implementing an executable framework and supporting the adoption of innovation programs and structures across the bank. This will include creating and/or updating policies, procedures, and controls that align with organizational goals, innovation structures and regulatory requirements.

Business Process Transformation:

• Design future-state operating models that leverage technology and AI to improve efficiency, risk-management, and decision-making

• Embed alongside core ECM delivery pillars (EPMO, G&O and OCM) and Business teams to understand current state processes and identify opportunities to augment or automate workflows using AI, data products and automation technologies

• Deploy and integrate AI, analytics and workflow solutions into enterprise platforms and business processes

• Build prototypes and production ready solutions that demonstrate measurable business value

• Partner with enterprise initiatives (e.g. AI Horizon) to leverage capability and inform strategic journey aligned to Change adoption, improvement and driven productivity solutions

• Design multi-year implementation roadmaps to power accelerated and transparent execution, automated workflow management and uplifted controls, reporting, oversight and monitoring; influence product, platform, and data roadmaps based on real-world business needs and adoption patterns

• Develop integrations, APIs, automation workflows, and custom applications that connect enterprise systems and data assets

• Work closely with architecture, engineering, and platform teams to ensure innovative solutions are scalable and supportable

• Responsible for continuous improvement and automation of business processes, leveraging tools and technology to automate intake, assessments and/or reporting

Organizational Change Acceleration:

• Partner with Hub & Spoke enterprise Change teams to drive adoption, training and stakeholder engagement and business readiness

• Be a Change Champion across ECM and the wider enterprise, support implementation of solutions and drive uplift of innovation skills across ECM’s partners through AI enablement and other tooling

• Define and implement strategic feedback loops; capturing insights from deployment activities and user interactions

• Work closely with Organizational Change Management (OCM), to support the stand up of ECM’s center of excellence and advisory capability across NT, with an enhanced readiness and adoption toolkit

Professional and Technical Competencies:

• Strong ability to understand complex business problems and rapidly translate them into pragmatic technical solutions

• Experience implementing AI copilots, agentic workflows, RAG architectures, or intelligent automation solutions

• Familiarity with orchestration frameworks, vector databases, and prompt engineering concepts

• Hands-on experience with Azure, AWS, or GCP preferred

• Experience working with enterprise data platforms such as Snowflake, Databricks, Azure Data Platform, or similar

• Ability to influence stakeholders and build alignment across business, technology, risk, and operations teams

• Comfortable engaging with both senior executives and technical practitioners

• Able to explain complex technical concepts in simple business language

• Thrives in fast-moving environments with evolving requirements and unclear problem definitions

• Focuses on measurable business impact rather than technical implementation alone

• Takes responsibility from problem identification through deployment, adoption, and value realization
  

Knowledge, Skills & Experience Required:

• Bachelor's degree in Business Administration, Management, or a related field. An advanced degree or certification in Program Management (PMP, CAPM) and/or Organizational Change Management (CCMP, CMS) is preferred.

• Proven experience in executing and implementing AI models and/or tooling, preferably within a change management context.

• Strong understanding of change management principles and practices, and the ability to apply this understanding for automation, RPA and AI enablement.

• Excellent organizational and leadership skills, with the ability to manage complex processes and workflows.

• Strong analytical skills, with the ability to create reports and provide insights into the change management process.

• Ability to identify, scope, plan and assess change initiatives

• Experience with portfolio, program and change management applications/tools, and the ability to oversee their use within a business context.

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