Job DescriptionPosition SummaryThe Enterprise Business Systems Lead provides hands-on leadership for Flex-Tek legacy ERP platforms and business applications. The role balances day-to-day support and escalation management with business analysis, documentation, risk reduction, and readiness for future ERP transitions. This position reports directly to the VP, Information Systems.
Key Responsibilities- Lead the legacy ERP and business application environment, including application inventory, ownership, dependencies, lifecycle status, and operational risk.
- Serve as the business-facing escalation point for ERP, application, and related process issues; coordinate resolution across sites, vendors, service management, and technical teams.
- Improve operational continuity through support procedures, escalation paths, runbooks, knowledge capture, cross-training, and backup coverage.
- Lead requirements gathering, process reviews, solution assessments, and documentation of workflows, system dependencies, and functional needs.
- Identify practical improvements to processes, controls, application use, and supportability across sites and business units.
- Provide application and process expertise for ERP transitions, acquisitions, divestitures, and business changes, including assessments, knowledge transfer, stabilization, and continuity planning.
QualificationsRequired Qualifications- Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field; equivalent education and experience may be considered.
- Five or more years of experience supporting ERP systems, enterprise applications, or business systems environments.
- Experience supporting manufacturing, distribution, supply chain, or industrial operations.
- Experience with application support, complex issue escalation, root-cause analysis, business process analysis, requirements gathering, and operational documentation.
- Ability to work directly with business stakeholders, site teams, vendors, and technical resources to resolve issues and improve system use.
Preferred Qualifications- Multi-site manufacturing experience and knowledge of Epicor, SyteLine, Infor, Avante, or comparable manufacturing ERP platforms.
- Experience with ERP upgrades, migrations, consolidations, stabilization, or application assessments related to acquisitions and divestitures.
- Familiarity with reporting tools, workflow automation, Lean, Six Sigma, ITIL, or comparable improvement and service-management practices.
Core CompetenciesERP and enterprise applications • Application support and escalation management • Business systems and process analysis • Requirements definition • Cross-functional coordination • Clear communication • Practical problem-solving • Ownership and follow-through
