Position Summary:The Enterprise Architecture Governance team is seeking a ServiceNow engineer to support the design, implementation, automation, and continuous improvement of governance processes, workflows, and reporting across the firm's Enterprise Architecture ecosystem.
This role is ideal for a hands-on ServiceNow developer with strong analytical skills and experience in enterprise architecture, application portfolio management (APM), or technology governance. The engineer will maintain and enhance ServiceNow-based solutions, improve data quality, and automate governance activities while partnering with stakeholders across architecture, risk, operations, and product teams.
Additionally, the role will contribute to AI-driven process improvements by leveraging ServiceNow AI and Microsoft Copilot to enhance efficiency, generate insights, and enable a more data-driven, scalable governance model aligned with regulatory and risk requirements.
Key Responsibilities:1. ServiceNow Development & Engineering- Design, build, and maintain ServiceNow APM solutions, including application onboarding, lifecycle management, and compliance tracking
- Configure and extend data models (APM, CMDB, CSDM), workflows, forms, and governance pipelines
- Develop scripts (Business Rules, Client Scripts, Script Includes) and automations using Flow Designer
- Build integrations using REST APIs and IntegrationHub
- Create dashboards and performance analytics for application portfolio visibility, lifecycle tracking, and risk insights
- Ensure scalable, high-performing, and maintainable platform solutions
2. Enterprise Architecture Governance Enablement- Support governance processes such as onboarding workflows, ARB reviews, and stage-gated approvals
- Maintain application inventory, ownership, and classification data
- Contribute to initiatives including application rationalization, lifecycle tracking, and standards compliance
- Partner with architecture, IAM, risk, and control teams to ensure accurate data and audit readiness
3. Automation, AI & Process Optimization- Identify and implement automation opportunities using ServiceNow, Flow Designer, and Power Platform tools
- Leverage Microsoft Copilot and ServiceNow AI to generate insights, summaries, and workflow improvements
- Enable intelligent analysis of APM and CMDB data for better decision-making
- Enhance governance processes through automated validations, notifications, and reporting
- Balance innovation with strong governance, auditability, and platform standards
4. Stakeholder Engagement & Documentation- Collaborate with stakeholders to gather requirements and drive adoption of governance solutions
- Translate business needs into technical requirements and user stories
- Maintain documentation, reporting artifacts, and data definitions
- Support governance meetings and ongoing process improvements
Required Qualifications:Experience:- 4-6 years of experience in ServiceNow development, APM, enterprise architecture, or governance-related roles
- Hands-on experience delivering end-to-end ServiceNow solutions
- Experience with workflows, reporting, and structured data in regulated environments
- Strong collaboration across cross-functional teams (architecture, development, risk, operations)
Technical Skills:- Strong ServiceNow expertise (APM, CMDB, scripting, Flow Designer, integrations)
- Proficiency in JavaScript; familiarity with SQL or other scripting tools is a plus
- Experience with dashboards, reporting, and performance analytics
- Understanding of platform governance and SDLC practices
Preferred:- ServiceNow certifications (CSA, CAD)
- Experience with Power Platform and Microsoft Copilot
- Knowledge of frameworks such as TOGAF, ITIL, or CSDM
- Experience in financial services or other regulated industries
Education:• Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
"Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position."The typical base pay range for this role is as follows:
- New York / New Jersey: $125k - $160k
depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
Our hybrid work schedule is four days on-site and work remotely one day per week.
MUFG Benefits Summary
