This role is foundational. We are standing up a dedicated Account Management function so that every signed enterprise customer has one clear commercial owner. You9ll own the commercial relationship for a portfolio of the largest builders, contractors, developers, and multi-brand home-services platforms in the country - protecting renewals, closing expansion, and turning signed agreements into compounding partnerships. Every one of those accounts gets a single, named commercial owner for the life of the relationship. That9s you.
You carry a quota and own the number: renewals, upsell, cross-sell, new-product and business-unit expansion. Implementation owns onboarding and go-live, Ops owns the day-to-day operating cadence, and Customer Success owns account health and adoption. You own everything commercial from the moment an account clears its opt-out window, and you convert delivered value into retained and expanded revenue.
What You9ll Do- Own the commercial relationship and a $6M+ enterprise book of business from the moment each account becomes a PermitFlow customer.
- Lead every renewal end to end - strategy, pricing, negotiation, procurement, legal, close
- Build and close expansion pipeline across products, business units, geographies, brands, and volume tiers
- Develop multi-year account plans, stakeholder maps, whitespace maps, and mutual commercial plans
- Build trusted relationships from decision makers at both the regional an national level, including the C-suite and private-equity sponsors
- Translate operational outcomes - time-to-permit, throughput, cost, and risk reduction - into executive-grade ROI narratives
- Own renewal and expansion forecasting, CRM hygiene, next steps, and close plans
- Partner tightly with Implementation, Ops, and Customer Success on onboarding, operating cadence, health, adoption, and risk signals while holding a clean commercial swim-lane
- Help build the Account Management playbook - handoffs, tiering, cadences, forecasting, account-planning standards
- ~20% Travel as needed for customer meetings, executive reviews, industry events (e.g. Pantheon), and portfolio-company HQ visits
Who You Are- Enterprise Commercial Leader: 8+ years in enterprise Account Management, expansion sales, or a comparable quota-carrying post-sale role
- Self Starter: You9ve seen this show before and can help build the foundation of what this will look like as we continue to scale
- Proven Revenue Owner: You have personally managed a $5M+ book and can show GRR, NRR, renewal, and expansion numbers
- Complex Deal Operator: Comfortable with $200K+ ACV accounts, multi-threaded negotiations, procurement, security and legal reviews, and multi-entity rollouts
- Seller, Not Just a Steward: You source, qualify, price, negotiate, and close expansion yourself - you don9t hand it to Sales
- Executive Relationship Builder: You9re just as credible sitting across from a CFO as you are talking with a branch manager at a job site - warm, direct, curious, and plainspoken no matter who9s in the room
- Strategic and Analytical: You connect usage and outcomes to financial impact, risk, pricing, and a multi-year growth thesis
- Forecast-Disciplined: Clear stages, close plans, renewal timelines, accurate commits
- Cross-Functional Partner: You create clarity and momentum across Sales, CS, Product, Solutions, Support, Legal, Finance, and RevOps
- Industry Knowledge: Construction-tech, PropTech, field-service software, home services, or another operationally complex vertical strongly preferred
How Success Will Be Measured- Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
- Expansion ARR closed, and expansion pipeline coverage, win rate, and velocity
- Renewal rate and renewal/expansion forecast accuracy
- Account, brand, geography, and product penetration
- Quality of executive relationships, account plans, and cross-functional execution
- Contribution to a repeatable Account Management operating model
What We Offer- Competitive salary, uncapped commission, and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
