4+ years of experience in account management, client services, or customer success, preferably in a digital marketing or SaaS environment.
Familiarity with AI Search, SEO, content marketing, and digital PR concepts.
Strong communication skills with the ability to convey complex data simply.
Excellent project management capabilities and accountability to timelines.
Ability to analyze performance data and offer actionable insights.
Entrepreneurial mindset with a willingness to shape new processes.
Comfortable operating in fast-paced and ambiguous environments.
Responsibilities
Own the end-to-end management of Offsite accounts from onboarding through execution and reporting.
Create tailored publisher strategies based on clients' competitive landscapes and AI search goals.
Lead client onboarding to ensure efficient setup and fast value realization.
Coordinate with internal teams to ensure timely and high-quality content placements.
Conduct regular client check-ins and quarterly business reviews, delivering insights and recommendations clearly.
Monitor campaign performance, turning data into meaningful stories and results.
Identify and pursue expansion opportunities within existing accounts, enhancing services offered.
Benefits
Equity in a fast-growing startup.
Competitive benefits package tailored to your location.
Flexible time off policy.
Parental Leave.
A fun-loving and collaborative team culture.
Full Job Description
About the Role
As an Enterprise Account Manager on the strategic New Verticals team, you will own client strategy, project management, and service delivery for AirOps' new fully managed Offsite product & service - helping enterprise brands win the third-party mentions that drive AI search visibility.
You will be an early team member of our services arm and will have an opportunity to shape how we deliver this new offering for enterprise clients. As the strategic partner and day-to-day point of contact for a portfolio of enterprise services clients, you'll translate customer goals into a high-performing offsite program: publisher strategy, placement execution, performance reporting, and ongoing optimization. This is a high-ownership, client-facing role where you'll combine strategic thinking with hands-on project management to drive measurable outcomes for the brands we work with.
What you'll do
Own a portfolio of enterprise Offsite services accounts end-to-end: onboarding, strategy, project management, execution, and reporting.
Deeply understand each client's competitive landscape, target topics, and AI search goals to build a tailored publisher and placement strategy.
Lead onboarding for new clients to ensure efficiency in time to value. Work cross-functionally across the organization to direct resources needed for account setup and maintenance.
Coordinate internally across operations teams to manage timelines, and dependencies, ensuring deliverables are delivered on time and to a high standard.
Run regular bi-weekly client check-ins and QBRs with clients - communicating progress, surfacing insights, and presenting strategic marketing recommendations to enterprise stakeholders with clarity and confidence.
Monitor and report on campaign performance. Turn data into a clear story. Navigate ambiguity on reporting for a new and developing business line.
Use the AirOps platform insights and analytics to guide client decisions and demonstrate the value of the Offsite program.
Proactively manage project scope, client expectations, and delivery risks.
Serve as the voice of the customer internally - feeding back to the product team on product gaps and what's working in the market.
Help define and refine the playbooks, onboarding flows, and reporting templates that make the Offsite service scalable.
Who you are
3+ years of account management experience, including at least 1 year at a marketing agency, marketing technology company, or in a similar marketing-focused role. Experience serving enterprise clients and supporting marketing strategy and reporting for stakeholders such as CMOs, Growth Leads, and SEO Managers is required.
Strong understanding of digital marketing strategy and the ability to engage confidently with marketing leaders about their goals, performance, and priorities. Familiarity with AI search, SEO/AEO, or digital PR is a plus; curiosity and a willingness to learn are essential.
Strong communicator and relationship-builder: you're trusted by enterprise clients, comfortable navigating multiple stakeholders, proactive in your outreach, and can translate complex data into clear, compelling narratives.
Operationally sharp: you keep projects on track, manage multiple work streams simultaneously, and hold yourself and others accountable to timelines and quality.
Analytical enough to dig into performance data, identify what's working, and make a clear recommendation.
Entrepreneurial mindset: this product is still being built - you'll help shape the playbook, not just follow it.
Thrives in ambiguity and fast-moving environments; you default to action and figure things out as you go.
Our Guiding Principles
Extreme Ownership
Quality
Curiosity and Play
Make Our Customers Heroes
Respectful Candor
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!
