4+ years in a client-facing role (customer success, account management, or sales) at a SaaS company.
Proven skills in retention, renewal, and upselling within enterprise accounts.
Strong executive presence and ability to communicate with senior leadership effectively.
Passion for technology and innovative problem-solving for customer needs.
Experience building trusted relationships within marketing agencies and C-level executives.
Excellent organizational and interpersonal skills; experience in a growth-phase SaaS company is a plus.
Superior verbal and written communication skills, with strong presentation abilities.
Responsibilities
Establish and grow relationships with executive sponsors through account planning and business reviews.
Manage the success of a strategic customer portfolio, supporting technical managers with business aspects.
Collaborate with Sales and Customer Success Leadership on forecasts and reporting.
Retain, develop, and upsell assigned accounts to meet growth targets.
Close renewals and expansions while achieving quarterly and annual goals.
Maintain in-depth knowledge of CHEQ's products and services.
Engage with customers to foster advocacy through references and case studies.
Benefits
Dynamic and collaborative work environment with a focus on growth.
Regular travel opportunities for in-person meetings.
Access to advanced technology and tools for customer engagement.
Career development opportunities in a leading cybersecurity firm.
Inclusive workplace culture that values creativity and passion.
Full Job Description
Description
We are looking for an experienced Enterprise Account Manager to join our amazing team!
As an Enterprise Account Manager at CHEQ, you will manage strategic relationships with a portfolio of Enterprise customers.
In addition, you can expect to work very closely with CHEQ's Customer Success Technical Managers, Account Executives, Marketing, and GTM leadership to develop new value propositions, build awareness, own renewals/upsell/expansion, and reveal significant growth opportunities.
Responsibilities:
Own a portfolio of enterprise accounts, directly responsible for renewals and expansion targets. Consistently meet or exceed quarterly and annual goals, partnering closely with sales along the way.
Establish and grow relationships with executive sponsors and decision makers through regular account planning, business reviews, and maintaining high levels of engagement.
Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells.
Acquire and maintain a strong knowledge of the core capabilities of CHEQ's products and services.
Develop robust organizational maps of customer deployments to expand relationships and drive continuous impact.
Actively co-manage a portfolio of strategic customers with your cross-functional CSMs and technical CSMs, acting as the commercial and strategic lead on your accounts.
Work closely with Sales and CS Leadership to accurately report on forecast numbers, opportunities and challenges.
Responsible for retention, development, and up-selling of focused accounts.
Drive customer advocacy in the form of references, referrals, and case studies.
Willing to travel to in person meetings on a regular basis
Requirements
5+ years' experience in a client-facing role, such as customer success, account management, or sales experience from a high-tech (SaaS) company.
Track record of exceeding revenue and retention targets; quota carrying experience strongly preferred.
Strong capabilities in retention/renewal, upsell, and general sales.
Solid executive presence. You are comfortable talking to senior executive and C-level leaders, adding value and being a trusted resource for their teams.
A passion for learning, using, and pushing the limits of technology to find creative solutions for customers.
You know how to build trusted relationships with executive sponsors, marketing agencies and end users.
Strong organizational, managerial, and interpersonal skills. Previous experience working in a growth- phase SaaS business is a plus.
Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story.
Experience with industry leading tools for measuring, analyzing, and reporting on marketing performance metrics is an advantage.
Ability to work in our NY office twice a week
The expected base salary range for this role is $130 - 150k, before On-Target-Earnings (OTE) are calculated per year. OTE encompasses additional earnings based on quarterly or annual targets set against metrics such as renewal rates, expansion revenue or other financial targets agreed upon. This information is provided per New York City's salary disclosure law.
About CHEQ
Dusun is the collective name of a tribe or ethnic and linguistic group in the Malaysian state of Sabah of North Borneo. Collectively, they form the largest ethnic group in Sabah. Dusun has been recognised as among the indigenous community of Borneo, with documented heritage by the United Nations Educational, Scientific and Cultural Organization since 2004.
Other similarly named, yet unrelated groups can also be found in Brunei and the Central Kalimantan, Indonesia. Bruneian Dusuns are directly related to the Dusun people of Sabah, both belong to the same Dusunic Family group. Bruneian Dusuns share a common origin, language and identity with the Bisaya people of Brunei, northern Sarawak and southwestern Sabah. In Indonesia, the Barito Dusun groups that can be found throughout the Barito River system belonged to the Ot Danum Dayak people instead.
