DescriptionThe Enterprise Account Executive is a strategic, hands-on enterprise account relationship owner responsible for building and growing long-term partnerships with TailorMed's largest and most complex pharmaceutical manufacturer customers. As the primary relationship owner for senior brand and portfolio leaders, this role acts as a trusted advisor to stakeholders across patient access and market access functions, ensuring customers realize measurable, strategic value from TailorMed's solutions.
As TailorMed expands its offerings for pharmaceutical manufacturers, this person will play a key role in shaping and supporting that growth and should be energized by building and evolving our pharma strategy.
Responsibilities:Enterprise Customer Strategy and Execution- Personally manage a limited portfolio of pharmaceutical manufacturer accounts as a strategic sponsor and advisor.
- Use data, reporting, and case studies to tell the TailorMed story and demonstrate the value driven from deepened partnership.
- Lead Executive Business Reviews and strategic planning sessions with senior stakeholders.
- Shape and evolve TailorMed's pharma customer success strategy, engagement models, and value frameworks as we expand our offerings.
Commercial Leadership & Growth- Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities across brands, and achieve long-term account growth.
- Support complex negotiations by clearly articulating customer value and outcomes of existing and new products.
- Proactively identify account-level and portfolio-wide risks and mobilize cross-functional teams to protect retention and growth.
Cross-Functional Influence & Innovation- Represent the voice of pharmaceutical manufacturer customers internally, influencing product strategy and roadmap priorities as we expand our pharma solutions.
- Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities.
- Design and refine Customer Success processes, playbooks, and operating models to support scale within the pharma vertical.
- Introduce new approaches to customer engagement, value measurement, and team enablement tailored to pharmaceutical manufacturers.
Thought Leadership & Executive Partnership- Maintain deep expertise in TailorMed's platform, pharmaceutical market trends, and patient access/market access best practices.
- Represent Customer Success in senior-level discussions with pharma partners and in company-wide strategic initiatives related to pharma growth.
- Champion a customer-first mindset while balancing customer advocacy with commercial outcomes across large pharmaceutical partnerships.
Requirements:
- 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships in a high-growth B2B SaaS environment; pharma experience required.
- Strong track record managing complex enterprise accounts and engaging multiple executive stakeholders.
- Demonstrated success driving renewals, expansions, and revenue growth through value-based partnerships.
- Experience developing Customer Success strategies, engagement models, or operating frameworks.
- Excellent coaching and people leadership skills.
- Strategic, analytical thinker with strong executive communication skills.
- Comfortable partnering with Product, R&D, and IT organizations.
- Ability to lead through ambiguity and manage competing priorities.
Willingness to travel approximately
20%.
What We Offer- Competitive salary + equity
- Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
- 401(k) plan with a 4% employer match
- Paid holidays, vacation, and sick leave
- Six weeks of paid parental leave
- Company-paid life insurance
- New MacBook, plus all of the equipment and technology you'll need to be successful in your role
- The opportunity to help shape the future of healthcare
