SUMMARYCurative is reimagining health insurance - with $0 out of pocket costs and by reducing barriers to people seeking care. Help us create a better healthcare experience for our members by making it easy & intuitive for them to access the care they need. We believe in a clear, simple health plan that allows our members to get zero-cost in-network care anytime they need it. We want to put healthcare back in the hands of the patients and clinicians, with a focus on preventative care.
The Enterprise Account Executive will play a pivotal role in leading efforts to build and maintain strong relationships for stakeholders both internal and external to Curative for our large employer group client offerings. This role will be responsible for developing and executing the overall Enterprise Accounts strategies for Curative, aligning with the company objectives and market trends. This position requires a bilingual Spanish strategic thinker with a proven track record of success, exceptional client relation skills, and a deep understanding of the healthcare landscape.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Maximize overall client retention rates for enterprise key accounts focused on managing their assigned book of business to overall profitably, enhancing overall client satisfaction through excellent service and strategic planning.
- Develop and enhance relationships with assigned clients, brokers, and consultants, understanding each of their business goals and key initiatives, and seeking opportunities to enhance value for all parties.
- Lead new business implementation efforts for enterprise / large employer accounts. Delivery of a leading implementation end to end for enterprise accounts. Identifying the tools and resources required to deliver on the implementation strategy, including on-going planning for future enhancements.
- Work with brokers and employer groups for seamless onboarding and recommend and design process improvements for administration, continuity of care and differentiated experience.
- Drive successful open enrollment meetings maximizing membership, employer group onboarding and member engagement.
- Quarterback client and broker escalations for employer group and member issue resolution.
- Establish and drive continuous process improvement efforts across the organization by creating feedback loops (both internal and external) for client and member experience enhancements.
- Attend Client and Broker meetings to drive relationships and exceed client expectations for service and delivery.
- Work with employer groups and brokers to drive completion of baseline visit and maximize Curative offerings. Ability to understand pop-health drivers and trends to align with Curative based solutions to drive continuous value.
- Collaborate with sales and marketing teams to develop compelling value propositions, proposals and strategic initiatives to attract new Curative clients.
- Participate in revenue growth through contract negotiations, successful renewals, pricing strategies, and effective account management practice.
- Capture actionable insights from customers and work with product to shape new future offerings and drive valuable, informational employer group reporting.
- Act as liaison to Curative leadership on industry and market demands to impact product, and tech development, along with driving organizational process improvements. Thought leader open to change to improve the organization and deliver on our mission.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Minimum of 5+ years of progressive experience in Account Management, with a proven track record of success
- Previous experience managing large, complex or national clients with 1k+ employees
- Broad knowledge of the healthcare industry, business practices, trends, and developments.
- Experience interfacing at all levels internally, with clients, brokers, consultants, and any external partners required.
- Bilingual in Spanish a plus
- Adept in planning, influencing, leading change, working in a challenging environment, and multi-tasking skills required.
- Remote position, with travel
- Proficient in working with Google Suites
EDUCATION and/or EXPERIENCE - Bachelor's degree
- Valid State Health and Life License
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Remote Position
- While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; talk; and hear.
- The employee is frequently required to reach with hands and arms.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- For this position the percentage of expected Travel is: 25% of the time
- Must have password protected, stable internet access - stipend will be provided
- Work location must be secure with no distractions to perform duties for work from home and be private to maintain HIPAA compliance
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- Office equipment will be supplied including: PC, monitor, keyboard, mouse, headset
- We also request, with the exception of emergencies, that you do not request any time off within the first 120 days of employment. Any request within the first 120 days if approved will be unpaid
EXPECTED HOURS OF WORK/TRAVEL This is a full-time remote position, and core hours of work are Monday through Friday, 8 a.m. to 5 p.m. This position may at times require extended working hours and weekend work. Travel may be applicable.
Perks & Benefits - Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)
- $0 copays and $0 deductibles (with completion of our Baseline Visit )
- Preventive and primary care built in
- Mental health support
- One-on-one care navigation
- Chronic condition programs (diabetes, weight, hypertension)
- Maternity and family planning support
- 24/7/365 Curative Telehealth
- Pharmacy benefits
- Comprehensive dental and vision coverage
- Employer-provided life and disability coverage with additional supplemental options
- Flexible spending accounts
- Generous PTO policy plus 11 paid annual company holidays
- 401K for full-time employees
- Generous Up to 8-12 weeks paid parental leave, based on role eligibility.
