JOB SUMMARY Responds to Global (existing SPX channels, representatives/customers) telephone and/or written inquiries regarding spares selection, RSQs, placement of orders, quotations, returns or complaints.
Evaluate and perform various tasks daily to ensure that customer satisfaction is at the core of all daily activities. Liaise with external and internal customers and departments such as Supply Chain department, technical department and warehouse to communicate requirements and feedbacks. Also includes handling pricing and price list questions regarding standard products.
PRINCIPAL DUTIES AND RESPONSIBILITIES- Provide quotations with price, lead time, and payment terms, for spare parts in an efficient and responsive manner
- Prepare spare parts lists for new capital equipment (RSQs), pursuing and tracking the capture of this aftermarket business.
- Proactively follow up quotations, focusing on (internal/External) customer satisfaction
- Liaise with other internal departments such as Supply Chain, Engineering, project management and Finance, as well as field sales personnel as necessary.
- Analyze quotation success rate regularly and providing data as necessary to management.
- Perform order entry responsibilities daily including adding new orders, adding items to existing orders, changing orders, changing items on existing orders, canceling orders, and canceling items on existing orders.
- Utilizes specialized technical/product knowledge to sell and promote parts and/or services primarily by telephone.
- Update and maintain customer master files as needed.
- Update and maintain quality data on Quotations and Orders in ERP system
- Support engineering, operations and/or sales for specific projects
- Provide shipping with updates on preferred shipping methods for customers.
- Review customer complaints and issue returned goods numbers or initiate corrective action, perform a lead role in maintaining customer satisfaction and relations.
- Process credits for returned goods under warranty.
- Back up any position in area of responsibility as necessary.
- Assign priorities as needed to ensure departmental work is completed accurately, on-time and on budget
- Proactively engage with customers when earlier deliveries are possible.
- Proactively engage with inactive customers. Design, develop and execute recovery plans. Promote equal approach with SPX entities.
KNOWLEDGE, SKILLS & ABILITIES- Strong team player.
- Results oriented.
- Customer focused
- Proven discretion with confidential information/documents.
- Ability to priorities own work under general guidance
- Exceptional attention to detail, accuracy, and professionalism.
- Strong computer skills including expertise in Microsoft Word, Excel, PowerPoint.
- Ability to quickly develop proficiency in new programs.
- SAP knowledge
- Interpersonal skills.
- Strong organizational and planning skills
- Professional communication skills
- English proficiency
EDUCATION AND EXPERIENCE- Preferably have 2-4 years' experience from a parts sales function or supply chain and/or experience from process industry.
- Speak and write fluent English. Other Languages as for example French, Spanish and/or Mandarin is an advantage.
- Have solid computer skills and experience with ERP - e.g. Axapta or SAP
- Technical background, eg. higher technical education, probably have a background as Machine Technician, Service Technician or similar.
- Preferably commercial experience within sales of technical services and/or technical products.
- Good knowledge of computer systems (Microsoft office, SAP, data entry skills)
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be:
- Capable of physically pushing/pulling up to 100 lbs., and of lifting up to 40 lbs.
- Physically fit for standing, bending, and using hand tools. Hand tools include air grinders, air impact tools, sanders, hand wrenches and hammers.
- Must be physically fit to turn, push buttons, and work with levers on the machines at knee-waist level and above.
WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working conditions are normal for an office and/or client site workshop or warehousing facility. The noise level in the work environment is moderately quiet, however local and client sites can be unpredictable and associated safety equipment should be worn accordingly.
QUALITYQuality encompasses all aspects of ITT Flow Technologies business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to products, processes, and the quality systems. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.
DISCLAIMERITT Flow Technologies is an Equal Opportunity Employer. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Anticipated salary range for this position: $67,500/yr. to $93,960/yr. The anticipated salary range is what we believe to be the likely base salary range for this position at the time of posting. Actual salary for this position will depend on relevant qualifications, skills, and experience.
