Strong people management and leadership skills to coach and develop teams.
Solid understanding of Object-Oriented Programming and N-Tier architectures.
Experience with cloud-based and microservice-oriented systems.
Excellent communication skills for technical and non-technical collaboration.
Strong organizational and analytical skills for troubleshooting and problem-solving.
Customer- and results-oriented with a strong sense of ownership.
Responsibilities
Lead engineering teams to design, build, and deliver high-quality software.
Hire, onboard, train, and develop engineering talent with regular performance reviews.
Set clear team goals aligned with company priorities.
Provide leadership and motivation to drive accountability and execution.
Resolve escalations and collaborate on delivery-impacting issues.
Design and guide development of customer-facing features and backend services.
Promote engineering best practices for clean and maintainable code.
Benefits
Full-time, permanent position focusing on career growth.
Opportunity for hands-on technical contribution alongside leadership responsibilities.
Collaboration with cross-functional teams to drive business and technical solutions.
Engagement with the latest technologies such as cloud-native services and AI-assisted tools.
Full Job Description
Overview of the role: We are seeking an experienced Engineering Manager to lead and develop engineering teams responsible for delivering high-quality, scalable software aligned with business goals. This is a permanent, full-time position reporting to the Senior Director of Software Engineering.
The Engineering Manager balances people leadership with technical oversight and selective hands-on contribution. This role is accountable for team performance, delivery predictability, engineering standards, and cross-functional collaboration while ensuring strong alignment with Upshop's business and customer priorities.
Responsibilities:
Lead and manage engineering teams as they design, build, test, and deliver high-quality software on schedule, balancing efficiency, cost, and customer satisfaction.
Hire, onboard, train, and develop engineering talent; conduct regular one-on-ones, performance reviews, and team meetings to support career growth and performance objectives.
Set clear team goals and objectives aligned with departmental and company priorities.
Provide leadership, coaching, and motivation to drive accountability, ownership, and consistent execution.
Ensure timely resolution of escalations and partner with the Senior Director of Software Engineering on issues impacting delivery, quality, or timelines.
Design, code, review, and guide development of customer-facing features and backend services using technologies such as C#, React, PHP, and cloud-native services.
Participate in architectural discussions and guide teams on N-Tier architectures, microservices, and cloud-based solutions.
Promote engineering best practices, including clean, maintainable, and defect-free code; enforce standards through source control, pull requests, and code reviews using GitHub and Azure DevOps.
Support testing cycles and post-production deployments to ensure stable, reliable releases.
Ensure new work meets the Definition of Ready prior to sprint commitment; provide estimates and ensure timely assignment of work.
Collaborate closely with Product, QA, Customer Support, and Operations to translate business requirements into functional and technical solutions.
Monitor and report on team progress, sprint velocity, throughput, and delivery health.
Leverage observability and monitoring tools such as DataDog to ensure application performance, reliability, and operational health.
Encourage and guide responsible adoption of AI-assisted development tools (e.g., Cursor) to improve developer productivity, code quality, and delivery efficiency.
Contribute to technology and product roadmap planning for business-critical applications under the guidance of the Senior Director of Software Engineering.
Qualifications:
About You
Strong people management and leadership skills with the ability to coach, motivate, and develop high-performing teams.
Solid understanding of Object-Oriented Programming (OOP/OOD), functional programming, and N-Tier architectures.
Experience working with cloud-based, microservice-oriented systems.
Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.
Strong organizational, analytical, troubleshooting, and problem-solving skills.
Customer-, service-, and results-oriented, with a strong sense of ownership and accountability.
Process-oriented and able to operate effectively in a fast-paced environment with minimal supervision.
Experience & Education
Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience.
6+ years of professional experience across the full software development lifecycle.
