The MissionThe backend infrastructure team enables fast, reliable product development at Fullscript by defining and upholding engineering standards for quality, scalability, and maintainability.
We own the long-term technical health of Fullscript's core Ruby on Rails application and the experience developers have working within it. Through foundational upgrades, shared tooling, and cross-team infrastructure projects, we help product teams move quickly and build confidently as the company grows.
The RoleWe're looking for a hands-on Engineering Manager to lead our backend infrastructure team.
This role combines people leadership, technical direction, and project execution. You'll grow a strong team, set a clear roadmap, and guide decisions that improve application health and developer productivity.
You'll stay close to the technical work through solution design, code review, and hands-on contributions where they're most useful. You'll also partner with engineering leaders and product teams to prioritize platform investments, coordinate changes, and connect technical improvements to business needs.
What You'll Do- Lead, coach, and develop engineers through clear expectations, regular feedback, career development, and performance management.
- Build a team culture grounded in ownership, collaboration, learning, and technical excellence.
- Own the team's roadmap, balancing immediate developer needs, foundational improvements, and long-term application health.
- Guide technical direction for our Rails monolith, improving code structure, maintainability, scalability, reliability, and security.
- Lead foundational upgrades across Ruby, Rails, and related frameworks and dependencies, coordinating migration and release plans with affected teams.
- Improve developer productivity through shared tooling, CI checks, testing infrastructure, documentation, and simpler development workflows.
- Oversee shared application infrastructure, including feature flags, end-to-end tests, and infrastructure-as-code within the monolith.
- Coordinate cross-team projects, making scope, ownership, dependencies, risks, and progress clear.
- Partner with product engineering teams to resolve recurring technical problems and support adoption of shared tools and standards.
- Define and track meaningful outcomes, such as faster feedback cycles, fewer recurring failures, and less time spent working around platform limitations.
How We Expect You To Think- Developers are your users. Understand their day-to-day problems and involve them in shaping solutions.
- Platform work should produce clear outcomes. Connect investments to developer productivity, application reliability, and product delivery.
- Standards work best when they're practical, well explained, and supported by tooling that makes them easy to follow.
- Modernization should be incremental and purposeful. Improve existing systems with a clear understanding of the benefits, costs, and migration risks.
- Adoption is part of delivery. Documentation, communication, and support matter alongside implementation.
- Strong people leadership creates technical ownership. Give engineers context, clear expectations, and room to make decisions.
- Balance today's commitments with tomorrow's maintenance costs. Make tradeoffs explicit and revisit them as needs change.
What You Bring- Experience managing software engineers, including coaching, career development, performance management, and hiring.
- Must have a strong backend engineering background with Ruby on Rails and experience maintaining production applications.
- Sound technical judgment across application architecture, testing, performance, reliability, and security.
- Experience leading platform, infrastructure, developer experience, or other technical work that serves multiple teams.
- Strong project and program management skills, including coordinating dependencies, managing delivery risks, and guiding changes through rollout.
- The ability to turn broad technical needs into a prioritized roadmap and communicate why the work matters.
- Strong collaboration skills and the ability to build agreement across teams with different priorities.
- Comfort moving between people management, technical guidance, and delivery, while helping engineers take ownership.
Bonus- Experience evolving a large Rails monolith or supporting high-scale web applications.
- Experience leading major framework upgrades or migrations across multiple teams.
- Experience improving CI pipelines, test suites, feature flag systems, or developer tooling.
- Familiarity with infrastructure-as-code, React, Remix, or GraphQL.
- Experience in e-commerce or health tech.
- Experience thoughtfully applying AI-assisted tools to engineering workflows, with attention to code quality, security, and maintainability.
What We Can Offer You- Generous PTO and competitive pay
- Fullscript's RRSP match program for financial health
- Flexible benefits package and workplace wellness program
- Training budget and company-wide learning initiatives
- Discount on Fullscript catalog of products
- Ability to work Wherever You Work Well*
Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office - whether that's in-office, at home, or a bit of both 🐶
