Skill: Operational Support Analyst for Adobe Products / Technical Support - Operations
- Strong technical troubleshooting abilities related to Adobe applications, user access, SSO, and provisioning.
- Working knowledge of Adobe Admin Console, identity management concepts, and entitlement workflows.
- Familiarity with enterprise Active Directory, group membership, and user provisioning flows.
- Understanding of MFA, SSO (including PingFederate), and authentication protocols.
- Ability to review and interpret logs for issue identification and troubleshooting.
- 5+ years in an IT Operational Support, Service Desk escalation, or Access Management role.
- Strong background in troubleshooting user account issues, provisioning workflows, and SaaS product access.
- Excellent documentation, communication, and customer service skills.
- Experience supporting Adobe products in an enterprise environment (preferred).
- Experience with SSO, MFA, and identity platforms such as PingFederate (preferred).
- Excellent communication skills with the ability to work with both technical and non-technical users.
- Ability to manage multiple issues simultaneously in a fast-paced environment.
- Strong analytical skills with the ability to identify patterns and root causes.
- Comfortable collaborating with Product teams, engineering partners, and cross-functional support groups.
Salary Range - $110,000-$125,000 a year
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
