Quest Diagnostics

Engineer, Connectivity Ops

Quest Diagnostics$90K — $110K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of Epic HL7 laboratory implementation experience.
  • 3-5 years in a laboratory customer connectivity role.
  • Strong commitment to customer service and teamwork.
  • Solid grasp of client connectivity concepts.
  • Excellent troubleshooting and communication skills.
  • Proficiency with connectivity support procedures.

Responsibilities

  • Develop technical design documents for integration solutions.
  • Certify vendors and products against requirements.
  • Implement and document interface projects.
  • Provide Tier 3 support for production issues.
  • Participate in support of emerging technologies like FHIR and HL7 LRI.
  • Set up and maintain HUB interfaces following standards.

Benefits

  • Epic certification opportunities.
  • Support for professional development in healthcare technologies.
  • Engagement in innovative technology projects.
  • Collaboration with a dedicated customer service team.
Full Job Description
JOB DESCRIPTION

This role is responsible for developing and supporting complex vendor integration solutions throughout the full development life cycle. The ideal candidate will have extensive Epic implementation experience and will be able to quickly learn new technologies and business requirements to deliver and support appropriate solutions in a timely, professional manner.


JOB RESPONSIBILITIES
  • Develop technical design documents to build and implement integration solutions.
  • Certify new vendors, products, and functionality against company and regulatory requirements.
  • Implement, document, and test interface projects, including beta versions and production enhancements.
  • Provide Tier 3 support for complex production issues by monitoring and resolving integration problems.
  • Participate in innovation activities and support emerging technologies like FHIR and HL7 LRI.
  • Set up, support, and maintain HUB interfaces while complying with all company standards.

JOB QUALIFICATIONS

Required Work Experience:

  • 3-5 years of Epic HL7 laboratory implementation experience.
  • 3-5 years of experience in a laboratory customer connectivity role.
  • Strong commitment to customer service and teamwork.
  • Solid grasp of technical and process concepts related to client connectivity.
  • Excellent troubleshooting, problem resolution, and communication skills.
  • Proficiency with general connectivity support and problem resolution procedures.

Preferred Work Experience:

  • 5+ years of experience in the Health Care industry or with clinical information systems support.
  • Proficiency with multiple LIS platforms currently deployed at Quest Diagnostics.
  • Solid understanding of support tools and processes, including call tracking software (e.g., Service Manager), Quanum, and HL7.

Work Environment

Work requires handling light and simple weight material and equipment.  Visual activity requires the ability to tolerate prolonged periods of close computer screens.  Work requires speed, accuracy and adeptness to operate in system application.  Fast-paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the Application Mgr to support software/hardware patches, upgrades, downtimes and potential disasters.

Travel Required

English Required

Education

  • Bachelor6s degree in Healthcare, Business, or Information Systems or the equivalent work experience. (Required)

     

 

Technical Training or Professional Licensing:

  • Epic certification

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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