Senior Director - Client ServicesInfosys is seeking a Senior Manager of Client Services. The Senior Manager-Client Services (SMCS) is responsible for all client interfaces within the assigned account scope. The SMCS works to build an account plan and is responsible for client management based on the account plan. Usually, the SMCS handles a single large/complex account in addition to new business pipeline growth and closure.
Role Description: • Client relationship management and business development: manage client relationships, own and drive new name pursuits, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, revenue growth, etc.
Basic Qualifications:
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- 14+ years of experience, with strong sales/relationship management/account management experience.
- If a Master's degree has been completed, then a minimum of 11 years' experience related to the job description is required
Preferred Qualifications:
• Knowledge of industry specific go-to-market solutions
• Good understanding of industry specific business issues and drivers
• Global Delivery Model experience
• Track record in new business development and as an Account Manager in a rapidly growing client relationship
• Significant business development experience
• Experience in the insurance industry vertical
• Track record of interacting and building relationship with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
