5-7 years of experience in client outcomes or business management roles
Strong analytical skills with proficiency in spreadsheet modeling
Experience with AI tools and agents in a professional setting
Proven ability to present to executives and manage difficult conversations
Ability to manage multiple priorities effectively
Location in San Francisco or willingness to relocate
Responsibilities
Own 20 to 30 customer accounts as the primary contact
Run pilots from kickoff to readout, including setup and success metrics
Develop tailored account plans for each customer
Review and optimize landing pages, keywords, and ads before launch
Design experiments and communicate results to clients
Lead regular check-ins and escalations with marketing teams and executives
Collaborate with product, engineering, and sales to ensure account success
Gather customer feedback to inform product improvements and engagement strategies
Benefits
Ownership in an early-stage company through competitive equity
Medical benefits and 20 days of paid time off each year
Lunch, snacks, and Cometeer coffee provided in the office
A dog-friendly office environment in the Financial District
A creative team culture with social activities
Opportunity to shape a new category and build a critical function from the ground up
Full Job Description
About the role
As an Engagement Manager, you're the face of Flint to our customers and the voice of the customer inside Flint. We work with brands that spend millions on ads, and every one of them wants more growth from their ad spend. You're the one who gets them there. You own a set of accounts from kickoff through renewal. You learn each business, set its strategy, run pilots and experiments hands-on in Flint's ads and page agents, and walk marketing teams and executives through the results. You'll know what's working within days instead of months.
You'll hear customers' pain points first, and you'll help turn them into new things our agent can do. Over time, the way you run your accounts becomes the way Flint runs growth for every brand we work with. You will report to the Chief Revenue Officer and work closely with the CEO, Sales team, Product, Marketing, and Engineering.
What you'll do
Own 20 to 30 customer accounts as their main point of contact
Run pilots from kickoff to readout and conversion, including setup, tracking, and success metrics
Build an account plan for each customer, covering goals, conversion, and what to test next
Work hands-on in each account, reviewing the agent's landing pages, keywords, and ads before they ship
Design and read experiments, and explain the results to customers
Lead check-ins, readouts, and escalations with marketing teams and executives
Work with product, engineering, and sales to keep each account on track
Bring customer pain points back to the team, and turn repeated manual work into agent improvements and our engagement playbook
Who you are
Experience owning outcomes for clients or a business, whether in management consulting, growth, an agent PM or deployment strategist role, or your own company
Strong analytical skills, from spreadsheet models to clear recommendations
Heavy use of AI tools and agents in your day-to-day work
Strong client presence, including presenting to executives and handling difficult conversations
Comfort juggling many priorities at once without things slipping
Based in San Francisco or willing to relocate
Nice to have
Experience running paid search or paid social
Landing page testing or conversion rate optimization
AI workflows or tools you've built yourself
Startup or founding experience
This role may not be a fit if
You want to manage relationships without owning account strategy or working hands-on in the accounts
You prefer a fully defined process
You prefer to focus on one or two large accounts
Benefits
Ownership in an early-stage company through competitive equity
Competitive compensation
Medical benefits and 20 days of paid time off each year
Lunch, snacks, and Cometeer coffee in the office
A dog-friendly office in the Financial District
A highly creative team that spends time together inside and outside the office
The opportunity to build a critical function from the beginning, while shaping a new category
