Engagement Manager

Job Description:
Job Summary

The Engagement Manager is responsible for managing client engagements, ensuring customer success, and driving project delivery. This role involves strategic planning, client relationship management, and effective communication

Essential Job Responsibilities

• Manage client and internal project team activities toward successful project outcomes.
• Oversee project delivery and ensure quality deliverables within project scope and timeline.
• Manage stakeholder expectations aligned to project scope and contract objectives.
• Manage project financials and contract execution including forecasting resource requirements and contract change requests.
• Maintain reporting systems and support project communications.

Qualifications & Requirements

Education: Bachelor's degree in Business, Management, Technology, or a related discipline.

Experience: 5-7 years of experience in client engagement or project management.

Skills:

• Communication and Stakeholder Engagement
• Deadline Management
• End-to-End Project Management
• Professional Collaboration
• Reporting and Analysis
• Multi-tasking and prioritization

Certifications:

• Certified Engagement Manager (CEM) preferred.

Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using

office equipment.

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Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback