Engagement Director
Job DescriptionResponsibilities- End-to-End Engagement Ownership: Manage multiple D365 programs, ensuring delivery quality, adherence to timelines, and client satisfaction. Serve as the single point of accountability for the client.
- Client Relationship Management: Build and maintain strong relationships with CXO-level stakeholders (CFO, CIO, COO). Handle escalations and lead strategic discussions.
- Delivery Governance: Oversee project managers, solution architects, and functional leads. Ensure risks are managed, projects remain on track, and best practices are followed.
- Commercial & Financial Ownership: Manage project budgets, profitability, billing, and revenue forecasting. Drive commercial success of the engagement.
- Pre-Sales & Business Growth: Support proposals, RFP responses, and identify opportunities for upsell/cross-sell within existing accounts.
- Team Leadership: Lead large teams including PMs, architects, and consultants. Ensure resource planning, team performance, and delivery excellence.
- Strategic Alignment: Align D365 solutions with client business goals, providing transformation roadmaps and digital strategy inputs.
- D365 Expertise: Strong understanding of D365 F&O and/or CE modules, including architecture and functional scope.
- Leadership Skills: Proven ability in stakeholder management, conflict resolution, and decision-making under pressure.
- Business & Commercial Acumen: Experience in budget management, revenue forecasting, and contract governance.
- Communication Skills: Exceptional CXO-level communication, presentation, and negotiation skills..
QualificationsBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
CertificationsAWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Professional Cloud Architect - GoogleGoogle
Required SkillsAgile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling
LanguageEnglish (Required)
Language Proficiency - Proficient - C2
Additional Job Location - Job TypeRegular
Master Skill List - Technology Delivery Management
Remote Type - Hybrid
Work Shift - Any (United States of America)
The approximate annual base compensation range for this position is:100,000 to 125,000 USD
"Los Angeles California-based candidates are not eligible for this role"
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
