First American

End User Services Supervisor

First American • $77K — $103K *
Glendale, AZ 85308In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience
  • 3-5 years of technical experience as a senior contributor
  • 2+ years of supervisory or team leadership experience in tech
  • Proven success in executing IT operations and projects
  • Capability to enforce compliance and quality processes
  • Strong relationship-building skills at departmental level
  • Effective communicator with emerging leadership abilities

Responsibilities

  • Supervise daily operational activities of a technical team
  • Manage personnel matters and ensure compliance with labor laws
  • Provide project status updates and corrective actions for escalated issues
  • Assign tasks and provide job instruction to team members
  • Conduct performance reviews and advocate for employee compensation changes
  • Make recommendations on hiring new team members
  • Collaborate across departments to share information and project updates

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401k retirement plan options
  • Paid time off and sick leave
  • Employee stock purchase plan
  • Inclusive workplace culture that values individuality
Full Job Description

What We Do
Supervises a team who have responsibility for tactical daily operations and project outcomes. Work group is generally engaged in a variety of technical tasks and service requests.

What You'll Do

  • Primary purpose of role is supervision.Supervise the day to day operational activities of a team who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization.
  • Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
  • Advise IT Management about project status and schedules, and take corrective action on escalated problems.
  • Provide job instruction and assign work to exempt employees and/or nonexempt employees engaged in technical tasks related to Information Technology operations and maintenance.
  • Write and conduct employee performance reviews and provide ongoing performance feedback with management consultation. Advocate for employees and communicates compensation changes.
  • Make hiring recommendations.
  • Frequently interact with department management and other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports.
  • May provide reports or data points as input to senior management on function-wide metrics and performance.
  • Provide regular status updates and reports to Manager.
  • Required to perform duties outside of normal work hours based on business needs.


What You'll Bring

  • Bachelors degree or equivalent combination of education and experience
  • 3-5 years of directly related technical experience as a senior contributor.
  • 2+ years supervisory or team leader experience in a similar technical environment.
  • Successful track record of executing IT operational responsibilities, along with participating in, developing and completing projects in area of expertise.
  • Ability to implement and enforce processes to ensure compliance and quality.
  • Ability to establish and maintain effective working relationships at the departmental level.
  • Ability to communicate the functions vision and the departments direction, and set aligned goals for team.
  • Emerging leadership skills.
  • Provides others with reliable information and uses good listening and communication skills.

Pay Range: $77,300.00 - $103,000.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We OfferBy choice, we dont simply accept individuality 6 we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because its the right thing to do, but because its the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

About First American

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies' core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.

First American Careers

Join the vibrant team at First American, a leading company renowned for its commitment to innovation, leadership, and professional excellence. As one of the most respected names in the industry, First American offers unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At First American, your work transcends ordinary job responsibilities. You will be part of a dynamic team that drives industry standards through innovation and leadership. Engage in projects that transform our services and, by extension, the industry itself, making an impact that matters.

Explore a World of Opportunities

Whether you're looking for an entry-level position or a more senior role, First American presents a spectrum of career paths across various departments. Our job opportunities are designed to foster professional growth and personal achievement.

Internship Programs

Kickstart your career with First American’s internship programs. These opportunities are perfect for gaining real-world experience, enhancing your skills, and networking with industry leaders. Our internships provide a robust foundation for future employment and are a stepping stone to full-time positions within the company.

Culture and Benefits

First American is committed to creating a workplace where every team member feels valued. We celebrate diversity and are dedicated to creating an inclusive environment. Our benefits package is comprehensive, supporting both your professional and personal life, including health, wellness, and continuous learning opportunities.

Professional Development and Training

We believe in nurturing our team’s skills through targeted training programs, including leadership development and diversity training. These initiatives ensure that you are equipped to meet the challenges of today and tomorrow, fostering an environment of continuous improvement and personal growth.

Join Our Team

Embark on your First American journey today by exploring the various positions available. We are actively hiring and looking for talented individuals who are passionate, curious, and driven to excel. Check out our open positions, tailor your resume, and prepare for an interview where you can showcase your unique abilities.

Stay Connected

Keep up to date with the latest in career tips, industry news, and job openings at First American. Subscribe to our job alert emails and never miss an opportunity to advance your career with us.

Networking and Growth

At First American, career growth is complemented by opportunities to connect and collaborate with professionals across the company. Engage in networking events that can open doors to numerous career paths and professional relationships.

Why First American?

Choosing First American means opting for a career where your skills are appreciated and your contributions are valued. Here, every employee is empowered to reach their full potential, supported by our culture of growth, leadership, and innovation. Join First American today and be part of a team that is reshaping the future through exceptional service, dedication, and a commitment to excellence. Explore the positions we have available and take the first step towards a rewarding career at First American.
Learn more about First American
Size
22,233 employees
Market Cap
$5.4 billion
Industry
Finance & Insurance
Net Income
$696.4 million
Founded
1889
5 Year Trend
+10.6%
Revenue
$7 billion
NASDAQ
FAF
* Ladders Estimates

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