The Role:This is a unique opportunity to build and own Savvy's enablement engine so Sales and Operations employees ramp faster, stay proficient as the business evolves, and consistently execute at a high level. You will own the end-to-end development of translating complex products, processes, and tools into practical, engaging training that improves employee performance and reduces the burden on functional leaders.
You'll work closely with leaders and subject-matter experts across the business to identify capability gaps, build scalable learning solutions, and measure whether those programs are actually changing behavior and improving performance. You'll also play a key role in how Savvy uses AI to scale enablement and help our teams incorporate AI more effectively into their day-to-day work.
Responsibilities:- Own onboarding and ramp programs for core Sales and Operations teams, including developing curricula, milestones, practice opportunities, and clear proficiency standards
- Build and manage Savvy's ongoing enablement program, including recurring training, refreshers, certifications, coaching resources, and targeted interventions based on performance gaps
- Partner with Sales, Operations, Product, Product Marketing, and other subject-matter experts to translate complex products, processes, and launches into practical, role-specific training
- Diagnose capability and performance gaps across teams and determine when enablement can meaningfully improve employee performance
- Create engaging training experiences that emphasize practice, application, and behavior change rather than passive content consumption
- Establish and track metrics across ramp time, proficiency, training effectiveness, adoption, productivity, and downstream business outcomes
- Build scalable systems that capture institutional knowledge from functional leaders and SMEs without requiring them to repeatedly build and facilitate training themselves
- Use AI to increase the quality, personalization, and scalability of enablement through tools such as simulations, role plays, coaching resources, and learning content
Must Have:- You have 5+ years of experience in enablement, learning & development, sales enablement, operations enablement, or a related role, with experience owning programs end to end
- You have experience building or meaningfully improving onboarding and ramp programs for customer-facing, revenue-generating, or operational teams
- You're an exceptional facilitator and teacher who can make complex or dry topics simple, practical, engaging, and memorable
- You think about enablement through the lens of business performance and understand that the goal is not course completion - it's faster ramp, stronger proficiency, better execution, and higher productivity
- You're comfortable diagnosing ambiguous performance problems, identifying the underlying capability gaps, and translating them into actionable programs
- You're a strong cross-functional partner who can work effectively with senior leaders and SMEs, extract the right expertise, and turn it into scalable learning
- You're highly data-driven and comfortable establishing success metrics, evaluating program effectiveness, and iterating based on what the data tells you
- You're a builder who thrives in a fast-moving environment, can create programs from scratch, and is comfortable iterating as products, processes, and priorities evolve
- You're highly fluent with AI and regularly use it to improve how you work, build new capabilities, and create leverage
Nice to Have:- Experience building enablement programs within fintech, financial services, SaaS, or another complex and rapidly evolving business
- Experience supporting both Sales and Operations organizations
- Experience creating certification or proficiency-based learning programs
- Experience using AI for simulations, role playing, coaching, content creation, or personalized learning
- Familiarity with LMS, knowledge management, learning analytics, or other enablement technology
- Experience supporting product or process launches and translating complex changes into employee-facing training
Benefits:- Competitive salary and equity package
- Unlimited PTO + paid company holidays
- Access to holistic medical, dental, and vision plans
- Company 401(k), Commuter, and HSA/FSA plans
- NYC office in the heart of Manhattan
- Lunch and snacks provided in the office
- Access to virtual mental health care (Spring Health) and health concierge (Rightway) to help you find the right care
- Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)
