Employee Relations Manager

GRADE

STD0020

LOCATION OF POSITION

Office of the Attorney General
Human Resources Division

200 St. Paul Place

Baltimore, Maryland 21202

Main Purpose of Job

The Maryland Office of the Attorney General is seeking an Employee Relations Manager to build and safeguard a workplace where employees are heard, treated fairly, and set up to succeed. Reporting to the HR Director, you will be the Office's trusted hand for resolving conflict, advising managers, and shaping the policies that keep OAG a place people are proud to work.

You'll join a ten-person HR team that is led by the Director and Deputy Director and includes the Employee Relations team, the HR Operations team, and the Talent Acquisition team. The HR staff is committed to delivering high quality service and cultivating a workplace where employees can thrive.

POSITION DUTIES

What You'll Do:

• Investigate and resolve. Serve as the primary point of contact for employee conflicts, grievances, disciplinary matters, and discrimination/harassment complaints, leading fair and thorough investigations and recommending the right resolution.
• Mediate with neutrality. Act as a trusted, neutral mediator who helps employees and managers reach resolutions that hold up.
• Support people and their managers. Offer confidential guidance to employees navigating challenges, and coach managers on feedback, performance plans, and difficult conversations.
• Build the policy backbone. Develop and update employee relations policies, keep OAG ahead of changing labor law, and audit HR practices for compliance.
• Design training that sticks. Partner with HR and the Professional and Organizational Development division to build training on conflict resolution, respectful workplace behavior, and diversity and inclusion.
• Turn cases into insight. Track employee relations trends and report findings to HR and Executive leadership to sharpen the OAG's approach.
• Own protected leave and accommodations. Manage the Office's protected leave processes, including the newly implemented Paid Family and Medical Leave program, and administer the reasonable accommodation process.

MINIMUM QUALIFICATIONS

Eight years of HR Experience. This experience must specifically include Employee Relations duties such as:

• Managing employee relations issues, conducting investigations, and resolving conflicts in a timely manner
• Using HR policies, procedures, and best practices related to Employee Relations
• Compliance, HRIS, presenting to both leaders and staff, and experience with communications applications and software

Notes:

A Bachelors degree can be substituted for three (3) years of experience.

DESIRED OR PREFERRED QUALIFICATIONS

The following qualifications are strongly preferred:

• Candidate should be detail oriented, highly organized, and have excellent verbal and written communications skills
• Experience in the legal or government fields
• HR certifications (SHRM, PHR, IPMA/PSHRA)

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

BENEFITS

STATE OF MARYLAND BENEFITS

The successful candidate will be eligible for subsidized health benefits (medical, prescription, dental and vision coverage) and life insurance; leave, including annual (vacation), personal, sick, and paid parental leave; and will be eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan. The State also offers a free mass transit benefit for local bus and express bus services.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. Please upload a resume in addition to the on-line application. If the online application process is not available, please send your paper application and supplemental questionnaire to careers@oag.state.md.us or fax to 443-681-1062. TTY Users: call via Maryland Relay.

If you have specific questions about recruitment, email careers@oag.maryland.gov.