Employee Relations Manager

Salary: $94,931.20 - $138,028.80 Annually
Location : 6450 York St., Denver, CO
Job Type: Full time
Job Number:
Department: Human Resources
Division: Employment & Development
Opening Date: 10/01/2026
Closing Date: 10/18/2026 11:59 PM Mountain

Description
As our organization continues to grow, we're excited to introduce a brand-new Employee Relations Manager position to our Human Resources Department. This newly created role reflects our commitment to investing in our employees, strengthening leadership, and fostering a positive, engaged workplace culture.

You'll join a collaborative HR team of 14 professionals supporting an organization of more than 500 employees. Reporting to the Chief Human Resources Officer, you'll have the unique opportunity to help define and elevate our employee relations function by partnering with leaders across the organization to enhance performance management, leadership development, workplace investigations, employee engagement, and organizational culture.

This is an outstanding opportunity for an experienced HR professional who enjoys building programs, influencing organizational culture, and serving as a trusted advisor to leaders and employees alike.
General Statement
Manages employee relation activities including employee performance, formal complaints, supervisor coaching and training, and performance management. Responsible for the development of Metro policies regarding employee discipline and ensures consistent interpretation of policies and employment actions. Works under the direction of the Chief Human Resources Officer.
Examples of Duties

1. Serve as a resource to employees and managers to foster positive working relationships by addressing workplace concerns, mediating conflicts, and coaching interactions. Provide guidance on Metro policies, procedures, and applicable employment laws to ensure fair and consistent practices.
2. Advise and coach supervisors on appropriate corrective action related to performance concerns, ensuring effective development, review, and implementation of disciplinary actions and performance improvement plans.
3. Oversee Metro's performance management processes. Serves as a resource for managers and employees in documenting performance and career growth. May conduct performance calibration meetings with supervisors.
4. Review results from employee surveys, exit and stay interviews, CEO listening tours, and other employee feedback with Metro leadership. Analyze data to identify trends and recommend appropriate follow-up actions. Collaborate across the organization to promote employee satisfaction, accountability, and resolution of workplace and morale concerns.
5. Responsible for the coaching and training of Metro supervisors on leadership techniques and best practices. May facilitate Supervisory Academy and supplemental leadership training.
6. Conduct investigations to address workplace concerns and propose resolutions. Coordinate responses to complaints, including CCRD /EEOC filings.
7. Supports new employee onboarding. May conduct new employee orientation.
8. Other duties as assigned.

Qualifications

Knowledge/Skills/Abilities
Knowledge of:

• Thorough knowledge of federal and state employment laws
• Management and supervisory principles
• MS Office software and general office processes and procedures

Skilled at:

• Maintaining confidentiality and handling sensitive information with discretion
• Coaching employees of all levels on performance management and productive feedback
• Guiding employees and supervisors through performance improvement plans
• Effectively prioritizing and managing multiple tasks and priorities while meeting deadlines
• Conflict resolution, including mediation techniques
• Effective communication both written and orally
• Conducting HR investigations
• Maintaining high accuracy in work
• Explaining company policies and procedures to supervisors and employees

Ability to:

• Handle sensitive employee concerns with discretion, respect, and emotional maturity
• Remain impartial, objective, and fair, even under pressure
• Analyze performance data
• Ability to foster trust and support across all levels of the organization
• Guide leaders through the performance management cycle, including rating calibration meetings
• Work in a dynamic environment, adapting to changing priorities and multitasking efficiently.
• Train employees and supervisors
• Show consistent self-direction and initiation of tasks
• Perform effectively in a collaborative team environment
• Implement and enforce policies and procedures fairly and consistently

Education
Bachelor's degree in human resources or related field. A combination of education and relevant experience may be considered in lieu of a degree.
Working Conditions

Typical Work Environment
Working on a variety of floor surfaces including tile, carpet, sidewalks; Work in parking lots; Uneven Surfaces; Slippery surfaces; Wet surfaces; Lighting conditions including natural light, fluorescent, head lamps, incandescent, and overhead lighting; Inside environment; Outside environment; Vibration due to vehicle driving
Body Position Demands
Reaching in front; Standing; Walking; Balancing; Object handling; Typing; Simple hand grasping; Driving a vehicle; Sitting; Climbing stairs; Stooping; Kneeling; Crouching; Fine hand coordination; Firm hand grasping
Physical Demands (max forces are expected to be infrequent)
Max Weight Lifted: 40 lbs.
Max Weight Carried: 20lbs
Max Force Pushed: 3 lbs
Max Force Pulled: 3 lbs

Sensory Requirements
Wide field of view; Perception - Spatial; Olfactory (Smelling); Vision - Near; Far, Depth perception; Color discrimination; Perception - Form; Feeling without seeing; Speaking; Hearing

Metro Water Recovery offers a wide range of employee benefits including:
* Medical
* Dental
* Vision
* Life Insurance
* Accidental Death & Dismemberment Insurance
* Retirement
* Leave Time (Vacation, Sick Leave, Personal Leave, & Holiday)
* Additional Voluntary Benefits

about our organization.
01

After reviewing the Job Posting and the Working Conditions for this position, are you able to perform the essential functions of this job with or without accommodation?

• Yes
• No

02

Describe your experience managing complex employee relations issues. Include the types of workplace concerns you have addressed, your role in resolving them, and the outcome.
03

Describe your experience conducting workplace investigations involving allegations such as harassment, discrimination, retaliation, misconduct, or policy violations. Approximately how many investigations have you led?
04

Describe your experience coaching employees, supervisors, and managers on performance management, difficult conversations, and delivering constructive feedback. Include the scope of your experience and your coaching philosophy.
Required Question