Support Benefit Consultants/Sales Producers in the administration, renewal and service of client Benefit Plans.
Essential Duties and Functions:- Support management of current client base and new business activities
- Assist Benefit Consultants/Sales Producers in the development, marketing, implementation, administration and communication of benefit plans
- Work with Benefit Consultants/Sales Producers on preparation of Request for Proposals, analysis of carrier proposals and preparation of client presentations
- Coordinate and prepare materials for employee meetings for open enrollment
- Review contracts, prepare documents and maintain client files in Agency Management System (AMS/BAM)
- Assist with documentation for client benefit websites
- Handle all benefit related client service and administration issues (i.e. billing, eligibility, claims, etc.)
- Plan Implementation and Confirmation
- Marketing: If marketed to multiple carriers: Track RFP responses effectively (including use of portals); When changing carrier, notify client in writing not to cancel until advised; if replaced, notify prior carrier in writing; and obtain census from insured or have the insured review it prior to marketing
- Presenting New Business or Options: Create proposal; Document the completed proposal as presented to the client in the file; Proposal includes recommended benefit disclaimers; Plan issued is in agreement with Insured's selection; Use the Plan Implementation/Tracking form; and AM Best rating & Financial Size of carrier(s) disclosed/compliance with exceptions
- Update any changes to plans/products
- If changes to plan, document that coverage certificate or plan has been checked for accuracy
- Plan/Rate Confirmation Letter/Email sent to insured (including carrier sent)
- Confirm coverages offered (that client does not currently have) but not purchased
- Deliver the annual compensation disclosure
- Ensure the Insurance Coverage Review form has been completed correctly by the producer, document that it was received and delivered to the insured
- System Accuracy & Documentation in BAM
- Ensure Billing/Policy system info is accurate (Policy Number, Type, Status, Dates, Dept., etc.)
- Ensure activity codes, categories, and/or subcategories are specific and consistent
- Issuing (Writing) Company is correct
- File set-up consistently meets procedural requirements
- Attachments include: Current Benefit Summary; Financial Status Disclaimer; Signed Group Application; Signed BAA; and Mid-Year Changes
- Midyear Enrollment Administration: Document Insured's Request; Documentation that carrier advised of change within 2 business days; and instruct insured to check billing information for accuracy of changes
- Phone Calls/E-mails/Faxes Have Been Documented per Profit Center procedures
- Act as a liaison between client and vendors
- Ensure that all Insurance Operations (IO) Requirements are completed and documented for each client
- Other duties may be assigned
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required:- High school diploma or equivalent
- Insurance industry or sales/consulting role: 5 years
- Excellent oral and written communication skills
- Proficient with MS Office Suite
- Positive attitude and commitment to working in a team environment
- Life and Health License or ability to obtain within 90 days of hire
- Ability to travel to client meetings, prospect meetings and industry events
- Routine travel which may require the use of your own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position
Pay Range$100,000 - $118,000 Annual
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
