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BluePearl Pet Hospital is seeking a full-time ER Service Head for our Scottsdale and Peoria hospitals in the Phoenix market. The annual salary range for this position is $160,000 to $200,000. Additionally, you may be eligible to earn certain production as determined in accordance with company policy. This position is also eligible for an annual stipend of up to $15,000 and additionally may be eligible for a sign-on bonus and relocation assistance.
The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred.
As an ER Service Head, you will:- Manage the schedule for all ER Clinicians, including PTO requests, depending on location.
- Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
- Mentor ER Clinicians and new ER/ICU support staff. Oversee ER Clinician case management and providing guidance as needed on case management decisions.
- Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
- Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
- Actively contribute to recruiting new Emergency Clinicians. Ensure new hires have been assigned a mentor to support retention and engagement.
- Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
- Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
- Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues. Assist with performance reviews.
- Assist management team with client and pDVM concerns when necessary.
- Work with management team to oversee capital purchases for ICU/ER department.
We are truly in this together. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents.
Perks to Living in Phoenix Area: - For sports fanatics, you will have plenty of Arizona teams to root for including Phoenix Suns, Arizona Cardinals, Arizona State Sun Devils, Arizona Diamondbacks, and the Arizona Coyotes.
- NASCAR events
- Enjoy year-round golf and attend nearby PGA and LPGA events throughout the year.
- Cool off at any of the local water parks or lakes.
- Camelback Mountain, Piestewa Peak, and South Mountain are all nearby for energetic hiking enthusiasts.
- Afraid you will miss the pretty snow? Flagstaff is only 2 hours away from Phoenix and boasts skiing and snowboarding activities at Humphreys Peak.
- Family fun options. Enjoy a picnic at Fountain Hills Park or a movie at a drive-in theatre in Glendale.
- We are not too far away from Las Vegas (4-hour drive), Disneyland & Los Angeles (5 hour drive), San Diego (5.5 hour drive) and Rocky Point, Mexico (4 hour drive).
The future is yours to create. We have a wide array of opportunities and growth paths within the organization and within Mars Vet Health. Step up, stand out, get involved, and put your mark on our amazing profession!
