Emergency Services Dispatch Supervisor

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed supplemental questionnaire must be submitted with each application. Failure to submit the application or supplemental questionnaire will result in disqualification.

Applications and supplemental questionnaires must be in possession of the Human Resources Services Department by 5:00 PM on the filing deadline.

Applications and supplemental questionnaires will only be accepted online.

DESCRIPTION

THE POSITION

Emergency Services Dispatch Supervisors work as shift supervisors in the Emergency Services Dispatch Center, where they supervise dispatcher personnel. Under direction, Emergency Services Dispatch Supervisors assume full operational responsibility for the Emergency Services Dispatch Center on an assigned shift; investigate and resolve service or personnel-related complaints; serve as a dispatcher as necessary; perform related work as required. This position works various shifts, holidays, and weekends.

For more detailed information about the job classification, visit: Emergency Services Dispatch Supervisor (#1887).

MINIMUM QUALIFICATIONS

EITHER I

The equivalent of three (3) years of full-time experience in the class of Emergency Services Dispatcher II in the Alameda County classified service.

OR II

The equivalent of four (4) years of full-time journey-level dispatching experience with a public safety agency, one (1) year of which must include supervisory or lead experience.

Special Requirements:

• Normal hearing in each ear.
• Ability to type 40 net words per minute.
• A thorough background investigation will be made of all prospective candidates, including a psychological exam.

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Methods, operations, and functions of the dispatch center.
• Public safety radio communication techniques.
• The operation of complex radio, digital telephones, and computer-aided dispatch equipment
• Location of the highways, main streets, major buildings, and geography of Alameda County.
• Regulations of the Federal Communications Commission regarding radio-telephone operations.

Ability to:

• Make judgments on all possible decisions and be aware of the ramifications or possible impact of each decision.
• Recognize when a decision is necessary and exhibit readiness to make appropriate decisions.
• Recognize problems and intervene before they reach a crisis level.
• Write in a clear, understandable, and concise manner.
• Read and comprehend written materials.
• Research and obtain information through a variety of methods, i.e., reading material, staff, verbal or written communications with others, and independent thinking.
• Remain impartial when performing supervisorial duties.
• Separate information and identify what is important from what is superfluous to establish a priority of the idea or problem presented.
• Speak in a clear and understandable manner so that the listener grasps the message being presented.
• Measure or assess the capabilities and achievement of staff to make adjustments as required.
• Condense information into succinctly written passages.
• Integrate and categorize information and recall relevant data.
• Verbally interview, persuade, summarize, and/or justify in an effective manner.
• Set standards of performance in order to control and optimize the productivity of the staff.
• Listen attentively to others.
• Think and respond clearly under pressure.
• Remain calm in stressful situations.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

RECRUITMENT PLAN Deadline for Filing: Tuesday, November 17, 2026, 5:00 PM Review for Minimum Qualifications: Friday, November 20, 2026 Oral Examination: Week of December 21, 2026 Table listing of examination components and tentatively scheduled dates

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

REASONABLE ACCOMMODATION

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the California Fair Employment and Housing Act (FEHA), the federal Americans with Disabilities Act (ADA), and Alameda County's Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement no later than the recruitment filing deadline. If this is a continuous open recruitment without a filing deadline, please contact the assigned Human Resources Representative listed on the job announcement within ten (10) business days of submitting your application. Unless your disability is readily apparent (for example, you use a wheelchair and need wheelchair-accessible spaces), Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, https://hrs.alamedacountyca.gov.

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical - HMO & PPO Plans
• Dental - HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g., theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

**Employees in management-designated classifications may be entitled to management paid leave. Refer to the applicable MOU or Salary Ordinance for more information.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Elaine Lemi | Human Resources Analyst
Human Resource Services, County of Alameda
(510) 272-6434 | elaine.lemi@acgov.org

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.