JOB SPECIFIC CORE COMPETENCIES
• Demonstrates assessment and reassessment documentation of emergency department patients and proper communication of findings to other allied healthcare members.
• Effective coordination of patient flow through the emergency department.
• Maintains staff work assignments and assures staffing levels are appropriate.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
LEADERSHIP
• Assures that performance expectations are communicated to associates.
• Monitors performance for adherence to and timely completion of performance expectations.
• Discusses unsatisfactory associate reviews with recommended action plan with TL prior to giving the evaluation.
• Provide timely performance feedback to associates.
• Participate in interviewing and selection of unit associates
• Monitors staffing, scheduling and attendance/tardy occurrences. Bases care and decisions for Assessment, Planning, Implementation and Evaluation on the Nursing Process.
• Assist with formalizing departmental goals and plans.
• Assists with performance improvement and project management.
• Manages Corrective Actions
• Participates in Budget planning and adherence
• Manages Time and Attendance of Direct Reports
DIRECT AND INDIRECT PATIENT CARE
• Demonstrate competence in caring for patients.
• Provides and supervises nursing care for patients.
• Collaborate with members of the health care team to facilitate optimal achievement of patient outcomes.
• Assure that nursing care delivered is consistent with licensure/accreditation requirements and organizational policies/procedures and protocols.
• Assure the availability of resources required of the unit.
PROFESSIONALISM GROWTH AND DEVELOPMENT
• Plan orientation of new associates.
• Coordinate unit-based education activities.
• Coordinate the planning, implementation and evaluation of progressive change in collaboration with TL Is self-directed and seeks educational and personal performance improvement activities.
• Advocates "Character First" and consistently role models associated characteristics.
QUALITY/PERFORMANCE IMPROVEMENT
• Serves as leader for designated unit based council committees.
• Ensures continual survey preparedness,
• Monitors and analyzes data related to patient outcomes and performance of nursing associates, recommends Performance Improvement and participates in data trending to document results.
• Serve as a role model and resource for staff as they implement performance activities.
• Assure timely submission of quality data.
FISCAL RESPONSIBILITY
• Work collaboratively with other members of the health care team to maximize resource efficiency while achieving desired outcomes.
• Allocate work assignments and monitors man hour utilization and assures that staffing levels are appropriate.
• Analyze non-productive time and strategies to maximize efficiency.
• Recommend and facilitate operations improvements to enhance efficiency and effectiveness of the unit.
• Monitors staffing, scheduling and attendance/tardy occurrences. Bases care and decisions for Assessment, Planning, Implementation and Evaluation on the Nursing Process.
• Assist with formalizing departmental goals and plans.
• Assists with performance improvement and project management.
COMMUNICATION
• Assure that there is accurate, timely communication of patient status/needs among members of the health care team.
• Maintain collaborative relationships with other departments.
• Assist associates in conflict resolution, investigates concerns regarding care issues, unresolved conflict and collaborates with the TL to determine a course of action.
• Demonstrate effective verbal/written communication and conflict resolution.
SAFETY
• Identify and reports/addresses situations of risk within the unit.
• Monitor performance and processes to assure that practice is consistent with safety principles, OSHA guidelines, Infection Control guidelines, and hospital policies/procedures.
• Assures equipment is functional and meets organizational requirements and that prompt action is taken.
GUEST RELATIONS/PATIENT RIGHTS
• Conduct interactions with patients, visitors, physicians, volunteers, other associates, and the public in a manner consistent with the intent of the hospital's mission, vision and values.
• Assures that care is delivered in a compassionate, non-judgmental manner that respects the rights of the individual, physicians, and colleagues to privacy, dignity, respect, and confidentiality at all times.
• Staff interacts with patient/families in a professional and compassionate manner.
• Monitors/analyzes patient satisfaction and recommends improvements.
• Act as a role model in patient advocacy and effective conflict resolution strategies.
EXPECTED BEHAVIORS: As stated in "Patients First Behavioral Commitment" Professional Behavior Positive Attitude / Demeanor Respect Teamwork Accountability Communication Dedication to Excellence Leadership.
CERTIFICATION/LICENSE: Cardio-Pulmonary Resuscitation (CPR); Registered Nurse (RN)
ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.
ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: ACLS PALS TNCC CEN Preferred Five year's emergency nursing experience. Prior Nursing Management experience preferred.
