- Location: Chillicothe, Illinois
- Type: Contract
- Job #107591
Embedded Software Engineer 1 (Connectivity & Product Support) Location: Mossville, IL
Schedule: Full-Time, Onsite, First Shift
Compensation: $41-$45/hr + benefits
Duration: 12-Month Contract (high likelihood of extension)
Overview We are seeking an Embedded Software Engineer 1 to support connectivity, telematics, and product support initiatives for connected equipment. This role focuses on troubleshooting technical issues, reviewing machine data, supporting dealers and customers, and resolving connectivity concerns through a structured ticketing process.
The ideal candidate has a strong technical troubleshooting mindset, electrical aptitude, and the ability to work through complex machine, communication, and connectivity issues. This opportunity is open to both recent graduates and early-career engineers, as well as experienced technical professionals with relevant industry backgrounds.
Responsibilities - Investigate and resolve escalated connectivity and telematics support tickets.
- Analyze device and machine data to identify root causes of reported issues.
- Review electrical schematics, wiring diagrams, and technical documentation.
- Support dealers and customers with troubleshooting and diagnostic activities.
- Collaborate with engineering and service teams to resolve complex technical issues.
- Escalate issues when necessary while developing the expertise to independently drive resolution.
- Document troubleshooting activities, findings, and corrective actions.
- Utilize various diagnostic tools and available data sources to support investigations.
- Participate in testing, validation, and verification activities related to connected systems and devices.
Required Qualifications - Associate's or Bachelor's degree in Electrical Engineering, Engineering Technology, Mechanical Engineering, Automotive Technology, Computer Engineering, or a related technical field.
- Strong troubleshooting and problem-solving skills.
- Ability to read and interpret electrical schematics.
- Strong technical communication skills.
- Ability to think through problems independently and make sound technical decisions.
Preferred Qualifications - Telematics experience.
- Automotive, diesel, engine, or off-highway equipment experience.
- Product support, service engineering, or technical support experience.
- Field service experience.
- Diagnostic and testing experience.
- Electrical troubleshooting experience.
- Familiarity with communication protocols such as J1939, Ethernet, or Modbus.
- Experience with network analysis tools such as Wireshark.
- Experience working with connected devices, machine controls, or vehicle systems.
What We're Looking For - Strong electrical and troubleshooting aptitude.
- Someone who enjoys solving real-world technical problems.
- Ability to walk through schematics and diagnostics with customers or dealers.
- Comfortable working across support, engineering, and product teams.
- Strong critical thinking skills and the ability to think off the cuff.
- A technically curious individual who can grow into a subject matter expert and reduce the need for escalations.
Interview Process - One-round interview.
- Combination of technical screening and behavioral (STAR-format) questions.
- Focus on troubleshooting methodology, technical communication, diagnostics, schematics, and problem-solving approach.
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