1-2 years of experience in a relevant field required
Bachelor's degree in computer science, software engineering, or related area
Basic understanding of troubleshooting theory
Electrical background with schematic understanding
Familiarity with J1939, Ethernet, and Modbus protocols
Experience utilizing various data sources, including AI
Responsibilities
Provide escalation support for Customer Support Tier2 on Telematics issues
Collaborate with dealers and peers to resolve complex issues
Engage with the Technology Service Engineering team for critical escalations
Work on Telematics Connectivity quality with the Service Engineering team
Handle tickets from all products featuring Telematics solutions
Benefits
10 paid holidays per year
2 weeks of paid time off, pro-rated based on start date
Access to medical insurance, including dental and vision
Eligibility for life insurance and short/long-term disability coverage
401(k) eligibility with annual employer contribution
Reimbursement for relocation expenses on a case-by-case basis
Yearly performance-based bonus
Visa sponsorship available
Full Job Description
BENEFITS:
10 paid holidays per year
2 weeks of paid time off per year, the current year is pro-rated based on start date
Access to the company's medical insurance, including dental and vision
Eligibility for life insurance and disability coverage for short or long-term disabilities or long- term care needs
401 (k) eligibility with employer contribution annually
Reimbursement for relocation expenses up to a certain amount on a case-by-case basis
Yearly bonus based on company performance
Visa sponsorship
JOB DESCRIPTION/TYPICAL TASK BREAKDOWN:
Ticket Escalations will come from Customer Support Tier2 counter parts that are looking for next level support on Telematics Issues. This will require Dealer interaction and collaboration with peers.
Some issues may be easily resolved, but critical issues may require internal escalation. Technology Service Engineering team can be utilized to provide guidance and next steps to the Engineering Team.
This individual will work with the Service Engineering team that covers Telematics Connectivity quality.
DUTIES & RESPONSIBILITIES:
Provide Customer Support Tier2 escalation path for Technology.
These tickets will come from all Products that have Telematics Solutions.
EDUCATION & EXPERIENCE:
Years of experience: 1-2 years experience required.
Degree requirement: Bachelor's degree in computer science, software engineering or relevant field required.
REQUIRED TECHNICAL SKILLS:
Basic Understanding of Troubleshooting Theory
Electrical Background
Schematic Understanding
J1939, Ethernet, and Modbus Protocol Understanding
Utilization of various data sources including AI
We are committed to building a diverse, inclusive, and global team. Candidates must be authorized to work in the United States. We are pleased to offer visa sponsorship for eligible and qualified individuals.
