Job DescriptionWe are looking for an Embedded Regional Crisis Manager (RCM) to join a global tech client. You will deliver, enhance, and scale crisis management capabilities across the client's operations.
The RCM will act as a trusted advisor and crisis response lead within the client's organization, helping to protect people, assets, and operations during critical events. The role requires deep subject-matter expertise in natural disaster preparedness, crisis leadership, and a global perspective on risk management.
The RCM will work closely with cross-functional stakeholders from security, business continuity, communications, and executive leadership, ensuring a high level of preparedness and resilience tailored to the fast-paced, innovative environment of a global tech enterprise. The position also involves
domestic and international travel up to 50% of the time.
This is a
full-time, on-site role based in the client's Austin office, with flexibility for some remote work based on workload and priorities. The RCM team also operates a weekend "on-call" rotation, meaning occasional weekend work with time off in lieu. The position also involves domestic and international travel up to 50% of the time.
Essential Functions / Responsibilities- Create and implement crisis management plans and procedures tailored to Geo, considering local regulations, cultural sensitivities, and geopolitical considerations
- Identify potential risks and vulnerabilities specific to Geo and conduct risk assessments to proactively address and mitigate them. This includes assessing political, economic, environmental, and social factors that could impact the organization
- Collaborate with relevant departments and stakeholders to develop comprehensive emergency response plans, including communication protocols, incident management structures, and resource allocation strategies
- Develop and execute effective crisis communication strategies for Geo, ensuring consistent messaging, timely updates, coordination with internal and external stakeholders, such as employees, customers, media outlets, government agencies, and regulatory bodies
- Establish and maintain relationships with key stakeholders in Geo, including government officials, local authorities, industry associations, and community leaders
- Act as the primary point of contact during crisis situations and maintain regular communication to ensure a coordinated response
- Conduct training sessions and workshops to enhance employees' crisis management capabilities across geos. This includes training on emergency procedures, crisis communication, and post-incident evaluation
- Lead or participate in the response to critical incidents, coordinating resources, making strategic decisions, and ensuring effective resolution.
- Conduct post-incident evaluations to identify lessons learned and develop improvement plans
- Other duties as assigned
Knowledge, Skills, and Abilities- Significant experience in crisis management, preferably in a multinational organization
- Familiarity with crisis management frameworks, best practices, and industry standards
- In-depth understanding of the political, economic, cultural, and social dynamics of Geo. Awareness of geopolitical risks, regional regulations, and industry-specific challenges
- Excellent verbal and written communication skills, with the ability to effectively convey complex information and instructions during crisis situations. Experience in crisis communication, media relations, training facilitation, and public speaking is desirable
- Strong leadership skills to coordinate cross-functional teams and stakeholders during emergencies. The ability to work collaboratively, build consensus, and manage conflicts effectively
- Strong analytical and problem-solving skills to assess risks, evaluate situations, and make informed decisions under pressure. The ability to anticipate and address potential crises before they escalate
- A flexible and resilient mindset to navigate uncertain and challenging situations. The ability to remain composed, maintain composure, and inspire confidence during high-stress situations
Qualifications- Bachelor's degree in Emergency Management, Risk Management, Security Studies, International Relations, or a related field; Master's degree preferred or equivalent professional experience.
- 10+ years of experience in crisis management, emergency response, or a related field within large-scale or multinational organizations.
- Willingness to travel up to 50%, both domestically and internationally.
Additional InformationInterview Process - Initial call with our Talent Acquisition team member
- Timed written assessment (arranged at a time that suits you) to test writing and analytical capability
- Panel interview with some of the team members and hiring managers at Sibylline
- Meet and Greet with the client
Additional Information - Salary: $158,355 annually
- Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%
- Dental Insurance - Employee Paid
- Vision Insurance - Sibylline pays 100% of employee premiums; employee pays for additional family members
- Flexible Spending Account and Dependent Care Spending Account
- Long Term/Short Term Disability - Sibylline pays 100% for employees
- Basic Life and AD&D Insurance - Sibylline pays 100% for employees
- 401(k) with up to 5% company matching
- 20 paid days accrued per year
- 24 hours of sick time per year, front-loaded
- Holidays
- Employee Assistance Plan (EAP)
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply-you might be the perfect fit we're looking for!
