Email Security Support Engineer

Please note that we are open to 100% remote. We are looking for a Technical Support Engineer to join our Email Security Team. Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience. As a Technical Support Engineer, you will be a core team-member responsible for: • Track and triage customer support tickets • Interact with customers for analysis and resolution • Troubleshoot problems and identify solutions • Collaborate with our software engineers to help resolve problems • Maintain customer satisfaction while advocating quality in every aspect • Help drive the future of the product by collaborating with our engineering and product teams • Play a crucial role in incident management response Qualifications • Experience in Python, Bash and Powershell • Experience with querying using SQL • Experience in supporting SaaS-based products • Experience in working with a ticket/case management system (eg: Jira, Zendesk) • Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end • Proficient at managing your own time and priorities and has a "let's get it done" attitude • Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment • Adept at working remotely It would be great if you also have: • Experience of working with email security/mail flow • Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365 • Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols • Bachelor's Degree in Computer Science or a related field a plus • Team player spirit! • Believe in learning new things every day. • This position is published in multiple territories, your ability to work without sponsorship from an employer for now or in the future for which the country you apply is required.