Knowledge of electrical codes and safety standards
Ability to explain technical information to non-technical customers
Skilled in problem-solving using established policies
Engaged in ongoing technical development
Valid driver's license with a clean driving record
Responsibilities
Diagnose and repair electrical systems
Establish rapport with customers to build trust
Ask lifestyle questions to troubleshoot system issues
Educate customers on finance options and maintenance plans
Exceed minimum KPI goals
Conduct follow-up calls for customer satisfaction
Train and mentor apprentices for efficient repairs
Maintain a clean job site and organized inventory
Benefits
Career growth in a respected, family-owned business
Supportive team environment
Leadership that values employee input
Culture focused on delivering great service
Comprehensive health and wellness benefits
Paid vacation and parental leave
401(k) matching
Tuition reimbursement and career development opportunities
Product discounts and additional perks
Full Job Description
The Big Task
Diagnose and repair electrical systems and lead customers to informed, and confident buying decisions.
Key Sub Tasks
Complete any electrical residential service calls.
Establish customer rapport to instill confidence in team and sell the right products and services.
Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
Educate and assist customers in choosing the best finance options and maintenance plans.
Ability to exceed minimum KPI goal.
Successfully complete follow up calls.
Train and mentor apprentices to ensure quick, accurate repairs and installations.
Explain replacement opportunities for aging, inefficient or underperforming systems.
Maintain a clean, organized job site and well inventoried truck.
Desired Skills and Experience
Hold Massachusetts Journeyman Electrician License
Competent in the use of all tools and resources related to basic service calls.
Knowledge of Electrical codes and proper safety standards.
Ability to explain technical information to non-technical customers.
Ability to take timely action to solve problems using established policies and procedures.
Ability to read and understand policy manuals, safety, rules, and procedures.
Engaged in further technical development (i.e. Different disciplines and cross-training).
Valid driver's license and clean driving record.
Ability to take direction and/or technical instruction.
What We Offer
A career with purpose and growth in a respected, family-owned business.
A supportive team that takes pride in helping clients and each other.
Leadership that values your voice, your time, and your future.
A culture where Nice People deliver Great Service - and it starts with you.
The expected base salary range for this position is $55,000-$125,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.
Comprehensive Benefits Package:
Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
Time Off: Paid Vacation, Holidays, Parental Leave
Financial: 401(k) match
Growth: Tuition reimbursement, career development
Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.
