Electrical Service Project Manager

ERMCO is seeking an experienced Electrical Service Project Manager to lead customer-focused electrical service, maintenance, repair, and small-capital projects throughout our service territory. Unlike a traditional construction Project Manager who primarily works through General Contractors, this role serves as the primary point of contact for end-user customers, helping identify electrical needs, develop solutions, prepare estimates, and manage projects from concept through completion. Projects typically range from $20,000 to $100,000, with occasional projects up to $1 million involving facility expansions, equipment upgrades, power distribution modifications, or complete electrical system overhauls. This role is ideal for someone who enjoys building long-term customer relationships, solving complex electrical challenges, and delivering exceptional service while maintaining financial accountability and project profitability. What You'll Do Customer Relationship Management • Serve as the primary point of contact for assigned customer accounts. • Meet directly with customers at their facilities to evaluate electrical systems, understand operational challenges, and identify opportunities for improvement. • Develop trusted advisor relationships by providing recommendations focused on safety, reliability, efficiency, and cost savings. • Maintain exceptional responsiveness to customer needs, including timely communication and follow-through. • Communicate proactively with customers regarding project status, schedules, budgets, and recommendations. Project & Account Management • Manage multiple service and maintenance projects simultaneously from estimating through closeout. • Maintain financial responsibility for assigned projects, including budgets, profitability, forecasting, billing, and collections. • Develop project plans, schedules, and resource requirements. • Coordinate labor, materials, subcontractors, equipment, and internal resources to support project execution. • Review project performance, identify potential risks, and implement corrective actions as needed. • Track project costs and maintain accurate financial projections throughout the project lifecycle. • Ensure projects are completed safely, on time, within budget, and to customer expectations. Estimating & Technical Consulting • Perform site walks and customer assessments. • Develop estimates and proposals for service, maintenance, repair, and electrical improvement projects. • Utilize Accubid, preferably Accubid Anywhere, to prepare accurate estimates and pricing. • Provide alternative solutions and value-engineering recommendations when appropriate. • Assist customers in planning future electrical improvements and maintenance strategies. Safety & Compliance • Apply working knowledge of NFPA 70E requirements and electrical safety best practices. • Utilize knowledge of NFPA 70B standards and electrical maintenance principles to help customers improve equipment reliability and minimize downtime. • Ensure projects are executed in accordance with NEC requirements, company standards, and applicable regulations. • Promote a strong safety culture among employees, subcontractors, and customers. Required Qualifications • Experience managing electrical construction, service, maintenance, or industrial electrical projects. • Strong understanding of electrical systems, power distribution, and commercial or industrial electrical installations. • Working knowledge of NFPA 70E and electrical safety requirements. • Experience estimating electrical work and developing customer proposals. • Strong financial management skills including budgeting, forecasting, job costing, and profitability tracking. • Exceptional customer service and relationship-building abilities. • Excellent communication and interpersonal skills. • Outstanding time management, organization, and prioritization skills. • Ability to manage multiple projects and customer requests simultaneously. • Proficiency with Microsoft Office applications. Preferred Qualifications • Experience with Accubid, particularly Accubid Anywhere. • Knowledge and practical application of NFPA 70B standards. • Background in electrical service work, maintenance programs, or industrial facility support. • Experience managing direct-to-owner/end-user customer relationships. • Journeyman, Master Electrician, or equivalent field experience. • Bachelor's degree in Construction Management, Engineering, Business Management, or related field. What Makes This Role Different? • Minimal General Contractor interaction. • Direct relationships with facility owners and end users. • Opportunity to serve as a trusted electrical advisor rather than simply managing a construction project. • Diverse mix of service, maintenance, repair, upgrade, and small-capital project work. • Ability to influence customer decisions by identifying safety improvements, reliability concerns, and cost-saving opportunities. • High visibility with customers and significant impact on client retention and business growth. ERMCO, Inc Benefits: • Medical • Dental • Vision • Basic Life Insurance • STD, LTD, Voluntary Life • 401k • PTO • ESOP!!