Role, Function & Organization The Senior Manager, Operations is responsible for overseeing day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and execution across projects. This role leads team development, drives customer satisfaction, and supports financial performance through strong leadership, operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable growth.
Essential Duties and Responsibilities Planning & Operational Oversight:
- Forecast what is to be done on a week-to-week basis, when, and by whom
- Analyze and forecast factors that affect results to maximize efficiency
- Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results
- OPS Compliance: Utilize the OPS System
- Monitor work authorizations (I5 tools, job status reports, etc.)
- Share manpower, resources, and tools across branches as needed
Team Leadership & Development:
- Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment
- Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
- Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.)
- Provide performance appraisals, feedback and growth opportunities for team members
- Promote continuous learning, professional development, and improvements
Customer Relations & Service:
- Procure service business.
- Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business
- Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
- Take prompt action to resolve any customer complaints
Financial Management & Profitability:
- Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency
- Achieve minimum budgeted net profit for branch
- Manage billing and collections
- Track accounts receivable and managing working capital
- Achieve minimum productivity requirements
- Prospect for new business leads on an ongoing basis to ensure growth targets
Safety/Hazard Recognition & Elimination:
- Pre-plan and identify the methods to eliminate hazards daily by work task.
- Execute skill in observing habits and hazards of others and bringing it to their attention.
- Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
- Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
- Obtain safety training as expected by all company personnel.
Qualifications and Requirements - High School Diploma (or equivalent) required
- Bachelor's Degree in Engineering (or related field) preferred
- 10+ years experience in engineering, project management, or technical leadership
- Past leadership or supervisory experience strongly preferred
- Familiarity with electrical power distribution, motion control, and project management tools
Experience, Skill and Abilities - Positive safety attitude and personal integrity -- both are non-negotiable
- Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
- Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes
- Proven ability to manage risk and profitability successfully
- Strong interpersonal and leadership skills; including the ability to manage diverse personalities
- Decisive and solutions-oriented
- Excellent customer service orientation; able to build trust with internal teams and external clients
- Effective at working independently and as a team leader, with the ability to guide and motivate others
Physical Requirements Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.
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