EHR Epic Support Analyst Supervisor

Salary : $121,042.27 - $153,428.08 Annually
Location : Chinook Building 401 5th Avenue Seattle, WA
Job Type: Career Service (Exec)
Job Number: 2026EP28214
Department: DPH - Public Health
Division: Administrative Services
Opening Date: 10/23/2026
Closing Date: 11/6/2026 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: Z3 : KC Personnel Guidelines
Full- or Part-Time: Full Time
Hours/Week: 40 hours/week

Summary
Public Health - Seattle & King County's Administrative Services/Office of the Director (ODIR) is seeking interested applicants to fill a Career Service vacancy as an EHR Epic Support Analyst Supervisor (Functional Analyst IV) within our Epic, Health Information and Records Support Team. Public Health - Seattle and King County (PHSKC) provides direct healthcare services at over 30 locations, some of which operate 24 hours a day, 7 days a week. Those services rely heavily on the use of the Epic Electronic Health Record (EHR) to document care for patients served. This position will play a key role in supporting Epic users and customer satisfaction by supervising a team of Epic Functional Analysts; ensuring the highest level of customer service to King County Epic users; establishing, maintaining, and advancing quality standards; supporting quality training efforts across PHSKC's Epic users; coordinating efforts with King County Information Technology (KCIT) where necessary; and playing a leadership role in system implementation and maintenance activities. The selected candidate will integrate King County's Equity and Social Justice principles into the daily functions of this position.

Background

The Administrative Services Division partners with the Public Health Department to provide efficient and effective services to support healthy people and communities. The Administrative Services Division includes teams that support the department with financial services, compliance, records management, health information technology, risk management, contracts and procurement, facilities support, and support for the intersection of our work with information technology.

Note: This recruitment will be used to create an eligibility pool to fill additional Career Service, Term-Limited Temporary (TLT), or Special Duty Assignment (SDA) vacancies that may occur over the next six months.

Work Schedule

The typical work schedule is full-time (40 hours per week) Monday through Friday. As needed, this position must be able to work variable shifts twenty-four hours a day, seven days a week as directed by management. This work includes on call and after-hours support. This is an Exempt position and is not subject to the Fair Labor Standards Act and is not overtime eligible.

FLSA

Exempt

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Remote and Onsite Work:

The Administrative team works in a hybrid model, with a minimum of 3 days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building, 401 Fifth Avenue, Suite 1000 Seattle, WA 98104

King County has a robust collection of to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Job Duties
• Supervise, lead, train, and support a team of Functional Analyst IIIs and Functional Analyst IIs. Develop and monitor work plans, workloads, staffing plans and work schedules. Support staff in professional development, provide necessary coaching and counseling, evaluate and document work performance, and monitor work for customer satisfaction. Manage employee onboarding and offboarding; conduct performance appraisals.
• Lead the team in defining its goals, managing work products, and measuring progress.
• Collaborate with fellow Epic Project Program Manager IV (PPMIV) colleagues to coordinate project resourcing across the Epic Support team. co-lead planning and project management for the Epic system, and delegate staffing to support efforts. Efforts require ability to navigate a matrixed supervision and management structure, often supervising the team but not always managing the work.
• Collaborate with Epic Support Team to manage projects. Provide analysis, develop solutions to business challenges, and make solution recommendations for the Epic system. Evaluate physical and technical requirements for best practice recommendations and implementation.
• Work with Epic PPMIVs to facilitate and coordinate facility changes within the Epic Support Team (i.e., moves, equipment changes).
• Collaborate with key stakeholders of the Epic system, such as Public Health management, division leadership, program managers, KCIT, front line staff, and project teams.
• Management and oversight of day-to-day operations of Public Health's Epic EHR system, including access management/maintenance, work queues, issues, and associated communication, change management, and performance.
• Oversee the development and provision of training for Epic users and Epic system changes, enhancements, upgrades, and new implementation including guidelines, materials, and other resources. In collaboration with division-level Epic support and training managers, provide guidance, support and direction for training and supporting end users in Epic.
• Incorporate understanding of budgetary, statutory and operating conditions into work plans, evaluations, and project implementation. Ensure that Public Health and its divisions utilizing the Epic system are compliant with the vendor contract, Public Health standards, and applicable regulations.
• Plan and assist in developing system requirements, evaluate requirements, and leadteam of Functional Analysts in testing and implementing system changes to support healthcare operations and management.
• Perform system monitoring, including interfacing with, addressing issues, and ensuring timely resolution with the EHR vendor, subcontractors, and/or KCIT.

Experience, Qualifications, Knowledge, Skills
Minimum Qualifications:

• Commitment to and knowledge of racial equity and social justice principles and practices.
• One year of direct supervisory experience and development of a team.
• Demonstrated experience in electronic health records management, health information management, training, data management and quality, or any equivalent combination of education and experience which would provide the knowledge, skills and abilities to perform the duties as described in the job announcement.
• Demonstrated experience with the Epic electronic health record system that includes interfaces with other systems such as labs.
• Knowledge and experience working with information technology, including desktop support, device integration, data management/reporting and interface support.
• Experience with project planning and management, including complex projects involving multiple dependencies and/or conflicting priorities.
• Demonstrated ability to apply quantitative and qualitative analysis and evaluate data for decision making.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Experience developing and implementing training and change management plans and drafting associated communications.
• Ability to communicate and maintain working relationships with diverse populations; facilitate discussion and consensus; collaborate effectively.
• Relates well with others; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Desired Qualifications:

• Experience with the OCHIN Epic Collaborative.
• Experience managing and supporting Epic in an outpatient setting.
• Experience with Public Health and/or the health care sector.
• Knowledge of compliance and regulatory requirements for healthcare, including HIPAA and state privacy regulations.
• Direct supervisory experience of an individual or team with at least three to five years' experience supervising and developing teams.
• Experience in providing training to adult learners.

Supplemental Information
Are you ready to make a difference? dedicated to serving one of the nation's best places to live, work and play.

Application Process

If you are interested in pursuing this position and supporting King County's vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

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