OverviewSummary
Lead education and training support for Hospital Development (HD), Referral Liaisons, Donation Liaisons, and Partner Relations. Own role-specific orientation and onboarding, preceptor communication and coordination, learner progress monitoring, competency validation, continuing education, and simulation-based learning. Develop and maintain internal and external education, hospital-partner resources, departmental knowledge libraries, Gift of Hope Resource Library, and assigned learning-management records. Partner with department leadership, preceptors, subject-matter experts, Marketing and Communications, and Organ Operations to ensure training is current, practical, consistent, and aligned with organizational priorities and hospital-partner needs. Dedicate adequate time in hospital care settings to maintain competency in core Hospital Development functions, remain current with clinical and operational practices, and support preceptors and orientees as needed.
This is a Chicago based position that has in office and in hospital requirements.
Starting compensation range for this position: $75,000 - $89,000
(salary based on geographical location)
Our Benefits
In addition to competitive salaries, we offer a comprehensive benefits package:
- Medical, dental, vision, disability and life insurance options for full-time employees
- Generous Paid Time Off (PTO) plan
- 403(b) retirement plan with company match
- Tuition Reimbursement up to the IRS-allowed maximum
- Personalized learning and educational development opportunities
- Monthly cell phone and internet stipends
- Paid Parental Leave
- Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
- Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)
Responsibilities
Essential Functions
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
- Advance Gift of Hope’s mission, vision and core values by providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.
- Own the end-to-end orientation, onboarding, and training plan for Hospital Development (HD), Referral Liaison, Donation Liaison, and Partner Relations staff. Coordinate training schedules, learning activities, field experiences, competency validation, and role-specific sign-off requirements in collaboration with department leadership and preceptors.
- Design, develop, facilitate, and evaluate educational programs, curricula, simulations, assessments, and learning resources based on operational needs, regulatory requirements, audit findings, procedure changes, learner feedback, and department priorities.
- Demonstrate proficiency in content development and educational technology solutions, including Microsoft PowerPoint, Excel, Forms, LMS platforms, SharePoint, PowerBI, and related applications to develop training materials, learner assessments, surveys, reports, dashboards, presentations, and educational resources that support onboarding, continuing education, competency management, and operational decision-making.
- Maintain competency and current working knowledge in core Hospital Development functions through regular field engagement. Dedicate adequate time in hospital care settings to maintain foundational HD competencies, support preceptors and learners, and ensure training remains aligned with current operational practice.
- Lead and support the HD and Partner Relations preceptor program through coaching, mentoring, learner progress reviews, training debriefs, effective communication, competency assessments, and development of tools, resources, and expectations that promote consistent onboarding and learner success.
- Assess learner performance and readiness for independent practice through observation, simulation, assessments, presentations, and review of completed work. Collaborate with department leadership to identify development needs, provide remediation recommendations, and determine competency validation and sign-off readiness.
- Develop, maintain, and update educational materials and resources, including presentations, eLearning modules, facilitator guides, job aids, competency tools, hospital education materials, policy-update resources, and departmental knowledge repositories.
- Create, revise, and maintain Gift of Hope Core presentations, inserts, and other educational content for internal staff, hospital clinical partners, and external stakeholders. Collaborate with department leadership, subject matter experts, Organ Operations, Partner Relations, and Marketing & Communications to ensure content accuracy, consistency, and compliance with branding and document-control requirements.
- Coordinate and support continuing education activities, simulations, seminars, webinars, hospital-affiliated programs, and other educational initiatives, including applicable accreditation and continuing education requirements.
- Maintain training records and administer assigned Learning Management System (LMS) functions, including learner assignments, enrollment, completion tracking, reporting, and documentation required to support onboarding, competency management, and regulatory compliance.
- Promote an environment that supports quality assurance and performance improvement by facilitating the timely identification and reporting of Opportunities for Improvement including discovered opportunities for improvement, deviations, reported complaints, and other adverse events, and foster a non-punitive Quality culture focused on continuous process improvement.
- Actively contribute to a culture of cybersecurity awareness.
- Protect the confidentiality, integrity, and availability of the organization's information assets by following established security policies and procedures, completing all required cybersecurity training on time, reporting potential security issues promptly, and practicing secure handling of data, systems, and credentials in day-to-day activities. Must follow security policies, protect organizational data, and report potential security issues.
- Complete all required administrative tasks, training and honor commitments to meet individual and organizational needs in a timely manner.
- Actively engage in learning and professional development opportunities and collaborate with supervisor to establish and maintain written short- and long-term professional development goals.
- Other duties as assigned.
Qualifications
Education and Training Required
The following identifies the minimum education and training required to perform the essential functions of the job.
- Bachelors degree or equivalent relevant experience
- Education background or related field; Organ Procurement Organization experience or related preferred
Experience and Skills Required
The following indicates the minimum skills and experience required to perform the essential functions of the job.
- 3 years in hospital development, healthcare education, or equivalent relevant experience
- Previous training/presentation experience in design and delivery of training programs and implementation of learning solutions
- Experience as facilitator/public speaker with excellent communication skills; ability to present complex topics/concepts in ways that trainees can understand
- Excellent written communication skills and attention to detail required
- Ability to adapt training approach to suit a variety of learners
- Skill in design of training programs, pre- and post-tests, and course evaluations
- Instructional design experience preferred
- Experience creating assessment resources to identify training needs and/or competencies is preferred
- Proficient user of Word, Excel, Power Point, online learning systems, and eLearning authorizing tools
- Ability to operate audiovisual equipment, such as overhead and/or LCD projectors, Teams rooms, video camera, etc.
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Ability to speak clearly to make presentations to groups using multimedia equipment
- Ability to lift up to 50 lbs.
Work Environment
The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.
- Normal office environment
- Remote office environment
- Access to reliable transportation to get to hospitals, all Gift of Hope offices, and other sites within service area including the Organ Donor Care Center to perform job functions
- Carry a personal cell phone to be accessible outside regular business hours
