Education Debt Legal Manager

COMMUNITY SERVICE SOCIETY of NEW YORK

$95K — $105K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Juris Doctor (J.D.) degree or licensed attorney
  • 3+ years of experience in consumer debt advocacy
  • Strong writing and speaking skills, with attention to detail in record-keeping
  • Demonstrated legal research and analytical skills
  • Fluency in Spanish or another language is highly preferred

Responsibilities

  • Provide legal guidance and case management for borrowers tackling education debt challenges
  • Manage complex cases involving negotiations with lenders and debt collectors
  • Supervise student debt counselors and ensure effective case reviews
  • Deliver training and presentations for consumers and advocates
  • Maintain detailed records of case services and client interactions
  • Identify systemic issues affecting clients and collaborate with senior staff
  • Assist with any additional tasks assigned by Supervisor

Benefits

  • Comprehensive health, dental, and vision coverage
  • Life, AD&D, and long-term disability insurance
  • Performance-based bonuses
  • 403b retirement savings plan
  • Defined benefit retirement plan
  • Flexible spending accounts and commuter benefits
  • Robust paid time off policy
Full Job Description
EDCAP is specifically looking for an attorney who is committed to public service and has a background or high interest in issues related to higher education debt.

Job Responsibilities:
  • Provide legal information, strategic guidance, and case management services to borrowers facing complex student loan and education debt challenges.
  • Manage complex debt-related cases and work with borrowers involving student loan debt negotiations, effectively liaising with lenders and debt collectors.
  • Supervise student debt counselors by conducting case reviews to ensure proper advice is provided, help formulate and implement legal strategies to address student casework and related policy issues.
  • Provide technical assistance, training, and presentations to consumers and advocates, as needed.
  • Maintain thorough case records of services provided, advice, complaints and/or referrals.
  • Help identify systemic trends or practices that adversely affect clients and work closely with senior CSS staff and other appropriate stakeholders.
  • Other responsibilities identified by Supervisor.


Job Qualifications:
  • Juris Doctor (J.D.) degree or licensed attorney
  • 3+ years of experience helping consumers and/or advocates on consumer debt or related issues.
  • Ability to speak, type and write clearly, concisely, persuasively and keep detailed notes of all communications.
  • Demonstrated expertise in conducting legal research and analysis.
  • Written and spoken fluency in Spanish or a language other than English strongly preferred.


Salary and Benefits: The annual salary range for this position is $95,000.00 to $105,000.00. Community Service Society provides a comprehensive employee benefits package including health, dental, and vision coverage, life, AD&D, and long-term disability insurance, annual performance-based bonus, 403b retirement savings plan, defined benefit retirement plan, flexible spending accounts, commuter benefits plan, EAP, and a robust paid time off policy.

Physical Requirements: Office work consisting of sitting, use of a computer, virtual meetings, presentations, and other related duties.

CSS currently offers a hybrid work environment requiring onsite work at CSS' office at least two days per week and three days per week remote work.

***Interested applicants should provide a cover letter and resume at the time of application submission***

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