Job Description:Job Summary:The Senior Client Services Project Manager (SPM) leads high-impact, client-facing projects and oversees strategic client relationships. This role is responsible for managing complex project portfolios, mentoring project teams, and driving operational and process excellence. The Senior PM requires advanced leadership, cross-functional collaboration, and deep expertise in legal operations and project delivery.
Essential Job Responsibilities Project Leadership & Execution:- Lead the full project lifecycle-from strategic planning through delivery-ensuring alignment with client objectives, internal standards, and resource optimization.
- Translate complex client and court requirements into scalable project plans, applying advanced problem-solving to deliver sustainable outcomes.
Client Relationship Management:- Own the service delivery relationship for strategic client accounts, ensuring proactive communication, issue resolution, and sustained satisfaction.
- Represent Client Services in high-level consultative discussions with clients and internal stakeholders to influence decisions and align on evolving needs.
Team Leadership & Mentorship:- Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.
- Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.
- Champion collaboration across departments such as data, legal, analytics, and operations to ensure seamless execution and integrated service delivery.
- Participate in enterprise-wide strategic initiatives and contribute to the development of global best practices.
Process Improvement:- Oversee quality assurance outcomes and departmental processes to ensure accuracy, SLA compliance, and stakeholder satisfaction.
- Lead root cause analysis and enterprise-level process improvement initiatives, contributing to the evolution of best practices and SOPs.
Financial Oversight:- Drive project forecasting, financial stewardship, and resource planning to ensure operational efficiency and fiscal accountability.
- Oversee data workflows, reporting, and billing accuracy while leveraging tools and technologies to promote innovation and adaptability.
Qualifications & Characteristics Required Qualifications- 7+ years of project management experience.
- oFor External Candidates - At least 3+ years of legal admin, paralegal, compliance, settlement experience preferred.
- Bachelor's or advanced degree in Legal Studies, Business Administration, or a related field (or equivalent experience) preferred.
- Proven success leading complex, multi-stakeholder projects and managing strategic client relationships.
- Proficiency in Microsoft Office and project management platforms.
- Experience mentoring and developing project teams.
- Expertise in data workflows, document review processes, and legal technology
The Compensation range for this role is $115,000 -$130,000 USD annually and may be eligible for an annual bonus.
#1100 Epiq eDiscovery Solutions, Inc.
#LI-TP1
#Remote
Your specific salary will be determined based on several factors:
- Location-based market rate for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership CompassBuilds Talented Teams Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
- Focus on employee engagement
- Build a strong talent pipeline
Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
- Build trust-based partnerships
- Nurture long-term relationships
- Remove collaboration barriers
- Celebrate cross-team success
Engages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.
- Use storytelling to build buy-in
- Align communication with organizational goals
- Guild alignment through strong engagement
Maximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
- Use data to identify improvement opportunities
- Make informed decisions
- Align team goals with boarder strategy
- Empower teams to manage their own goals
- Translate vision into clear priorities
- Prepare for disruptions with strong change management
Achieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
- Improve workflows for team efficiency
- Use clear documentation and expectations
- Resolve issues quickly using data and feedback
